100 N 8th Street Reviews

Great washer/dryer check-up with great technician

Eli was terrific, he worked methodically and efficiently through the troubleshooting and found and quickly fixed the problem. Excellent work!!

Nice guy. Didn't fully diagnose the multiple problems that my fridge was having though... this caused further delays.

Repair man was great! Getting canceled on for 2 weeks was not helpful

Still not working after 2 visits

I’m rating sears- not the repair man. We’ve had 5 calls on this problem in 5 months. Each time a different repair man and a different diagnosis of the problem. Parts ordered and not used, same parts ordered and then still didn’t fix the issue. No notes in the system for the next repairman. I really think Sears doesn’t have the skilled repairmen to do the job.

My stove needed 2 burners replaced because of heavy grease. I looked online and each part was 150$ so i figured okay no big deal but for some reason this place charged me 270$ for each. Not to mention it costed 129$ just for the guy to just look at the stove in the first place. Also the repair cost was nearly 400$. It makes me sick to my stomach that I payed for this. So the total was around 1000$ to fix 2 stove top burners. I dont understand how companies get away with this. If I wasn't selling my house and had to fix this stove in order to finalize the sale I 100% would not of payed for this. Im going to go throw up in my toilet now. Okay so the repair man put the stove burners on and without turning on the stove to make sure it was working HE LEFT. I was sitting in my room waiting for him to complete whatever he had to do and the next thing he was GONE. We had the power off so he could work and once I turned the power on (after he left without saying a word) my stove clicks endlessly like I've never seen before. So the repair guy was supposed to come back out today. He was supposed to arrive by 5pm and he even argued on the phone. Now its saying I have to wait till Monday for him to come back. Today is Thursday. Im still in shock that this person came out to "FIX" an appliance and left before even seeing if it was in working order. Now it seems he wants to throw a fit and make us wait. The most unprofessional experience I've had in my lifetime. They even left a message stating to call customer service when all it is is a automated message stating when to make an appointment.

Do not use this business. It is a 3rd party provider for Sears Home Services. A technician came out - after 4 reschedules by the company- and charged $140 for diagnosing the problem which was to be applied to the cost of repair. We could not schedule the repair because Sears uses bots and would only schedule a new appointment. Nothing was noted on our account to order parts or follow up service. There is no human to talk with and resolve issues. To top it off, the repair man put two large scratches in my hardwood floor.