3930 McCain Blvd Reviews

Paid for services they was never rendered

I made an appointment online. They were supposed to be here between 1 - 5 pm. Was told 2:45, then 3:45, then 4:45, then 5:45. It is now 6pm and still not echo has shown up or called. No one has called me to let me know anything. Everytime I try calling all I get is a stupid computer that tells me that I am still scheduled for today. Will never use this service again.

Customer service prior to tech arrival is teetible! No way to get updates, nor find out when a tech might show up. The tech for my repair is 1.5 hours late… and no way of knowing when someone will show up.

Paid $75 service fee; however the technician indicated the refrigerator is unrepairable. He stated it is an insurance problem and we have to wait 5 to 7 days to hear from Choice Home Warranty, which I thought was unacceptable. The display on the refrigerator is no longer working as the tech turned it off and could not get it back on. It was working fine when he arrived and had been since we came to the house on Monday. He shrugged it off as it wasn't his problem and took his tester and said a few more things that I really couldn't understand and left. Wasn't pleased with his overall demeanor and disposition. Waiting to hear from the rep who has been assigned to our case.

This group is a farce. It is all run by bots, there is no way to communicate with a person prior to or following the visit. A repair person did actually show up about 4 hours later than scheduled. He clearly had no intention of diagnosing or repairing anything. And basically looked at the machine from the outside and determine it needed $1000 dollars in parts and would not be worth it to repair. He did zero diagnostics. He collected the $140 diagnostic visit fee and left. My wife and I actually took the panel off after he left and easily found the problem and fixed it in about 5 minutes. The repairman, didn't even try. I am 100% sure this is a bogus operation, and I was taken. Do not use them!

Pissed about my appointment to get my stove repaired I have a 5-year warranty on my stove they supposed to came out on the 19th said that no one was home I am retired and so is my veteran husband we're home 24/7 also have cameras that never showed the tech coming to my house at all on the 19 I was on my porch from 3:00 to 5:00 in the evening to get my grandbabies from the bus which they said that they came out at 3:00 something and nobody was home I have grandchildren I'm raising an retired veteran that I take care of and I can't cook on my stove for the whole weekend now pissed

Service tech never showed up, this is the 3 time they haven’t shown for appointment.

Do not use Sears!!!! I scheduled a washer repair. Technician came and said I needed a drain pump. He then said the part was ordered to be sent to my home. He took full payment ($$$$) and I waited for a part that after 26 days had not come. When I called, each time I got AI and bots on chat. Appt kept getting moved forward a week. I feel like someone came to my home to extort money from me. I called a local business, and they sourced 5 pumps in minutes. It took the new company 36 hours to repair. I am still trying to get a refund from Sears. They say I cannot have the 129.00 initial fee back, which is not fair since they had no means or intentions of repairing my washer. I am still waiting for the balance to be refunded. The local company was also a third of the cost. After researching Sears reviews I see I am not the only one being cheated. Sears will make a good amount cheating people for $129.00 non-refundable diagnostic fee. Technicians' diagnostic was putting his finger in the pump and saying it was worn. He never even turned on the washer.

After three visits the problem with frost in the freezer still remains. This is not acceptable. If on the first visit the repair person had installed the defroster correctly then the ice would not have melted into a big blob and burned the motor up. Which now Sears wants to charge over $600 to fix when it was your company's fault. It has taken three try to fix our problem. Your organization owes for the two service calls that were needed to fix the mistakes form the first repair. Not to mention the broken ice maker.

I scheduled twice for Sears to repair my refrigerator only to receive a message at the end of each scheduled window that the appointment would be canceled. I wasted two days waiting for repair, with no way to speak to a human to even find out why the appointments were canceled.