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3930 McCain Blvd Reviews
Read reviews from customers who used our services at 3930 McCain Blvd
Total reviews
151
Average Rating
4.4/5
Ebonie H,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1707174376962
Sherry S,
Customer service response - Thanks for the great rating ! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1768527417710
Jonathan K,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1767744642323
I have waited for repairs on refrigerator ice part and bottom 2 drawer for a month and half keep making me try to reschedule even today was trying to get repaired before my total knee replacement next week worst serve ever . Will probably not renew warranty . I’ve keep every text they ‘be sent me
Teresa C,
Customer service response - We apologize for the trouble you've faced, Teresa. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748825239743
Very courtesy and informative
xXtrx G,
Customer service response - Thank you for acknowledging our courtesy and the quality of information we provide. We're thrilled to have met your expectations!
Sears Home Services on 1721391244045
Repair person was a no show on the agree date. Text the flowing date with a message that he was on the way. Did not apologize for not showing up . Repair the microwave and left.
louis T,
Customer service response - We apologize for the inconvenience caused by our no-show and the lack of communication. Thank you for your feedback, which we will use to improve our service.
Sears Home Services on 1717989517558
f.c. D,
Customer service response - Thank you for awarding us a solid 4-star rating ! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1710910178464
Not good person skills. Poor eye contact. Hard to understand. However, the diagnosis of the problem was good. The payment method was complicated. He assumed I would know how to use the link. Older adults have issues on technologies today. I’m not alone.
John C,
Customer service response - We apologize for the communication and payment method issues, John. Thank you for your feedback, and we're glad the problem was diagnosed well.
Sears Home Services on 1776103939499
It would have been nice to have been told up front that most all repairs will have a $300 labor charge if work is completed. For just a little more money I can purchase a new dryer. Could have saved the diagnostic charge had I know the additional labor charges.
Paula P,
Customer service response - We apologize for any confusion regarding the labor charges, Paula. We appreciate your feedback and will work to improve our communication about costs.
Sears Home Services on 1746144249684
I can’t tell from the emails what the technician found or what he did to fix it. Before he came it wouldn’t make ice. Now it does but the ice is cloudy. He made reference in one of the emails that it needed cleaning but I did immediately clean it after he was here the first time. So I still don’t know what was wrong.
Michael W,
Customer service response - We apologize for the confusion, Michael. Please contact us directly so we can provide more clarity on the technician's findings and actions.
Sears Home Services on 1745797676335
