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3930 McCain Blvd Reviews
Read reviews from customers who used our services at 3930 McCain Blvd
Total reviews
144
Average Rating
4.4/5
Very courtesy and informative
xXtrx G,
Customer service response - Thank you for acknowledging our courtesy and the quality of information we provide. We're thrilled to have met your expectations!
Sears Home Services on 1721391244045
Repair person was a no show on the agree date. Text the flowing date with a message that he was on the way. Did not apologize for not showing up . Repair the microwave and left.
louis T,
Customer service response - We apologize for the inconvenience caused by our no-show and the lack of communication. Thank you for your feedback, which we will use to improve our service.
Sears Home Services on 1717989517558
f.c. D,
Customer service response - Thank you for awarding us a solid 4-star rating ! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1710910178464
Not good person skills. Poor eye contact. Hard to understand. However, the diagnosis of the problem was good. The payment method was complicated. He assumed I would know how to use the link. Older adults have issues on technologies today. I’m not alone.
John C,
Customer service response - We apologize for the communication and payment method issues, John. Thank you for your feedback, and we're glad the problem was diagnosed well.
Sears Home Services on 1776103939499
It would have been nice to have been told up front that most all repairs will have a $300 labor charge if work is completed. For just a little more money I can purchase a new dryer. Could have saved the diagnostic charge had I know the additional labor charges.
Paula P,
Customer service response - We apologize for any confusion regarding the labor charges, Paula. We appreciate your feedback and will work to improve our communication about costs.
Sears Home Services on 1746144249684
I can’t tell from the emails what the technician found or what he did to fix it. Before he came it wouldn’t make ice. Now it does but the ice is cloudy. He made reference in one of the emails that it needed cleaning but I did immediately clean it after he was here the first time. So I still don’t know what was wrong.
Michael W,
Customer service response - We apologize for the confusion, Michael. Please contact us directly so we can provide more clarity on the technician's findings and actions.
Sears Home Services on 1745797676335
Paid for services they was never rendered
billy K,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717411379352
This group is a farce. It is all run by bots, there is no way to communicate with a person prior to or following the visit. A repair person did actually show up about 4 hours later than scheduled. He clearly had no intention of diagnosing or repairing anything. And basically looked at the machine from the outside and determine it needed $1000 dollars in parts and would not be worth it to repair. He did zero diagnostics. He collected the $140 diagnostic visit fee and left. My wife and I actually took the panel off after he left and easily found the problem and fixed it in about 5 minutes. The repairman, didn't even try. I am 100% sure this is a bogus operation, and I was taken. Do not use them!
Melaney G,
Customer service response - We're really sorry to hear about your experience, Melaney. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1777249901001
Pissed about my appointment to get my stove repaired I have a 5-year warranty on my stove they supposed to came out on the 19th said that no one was home I am retired and so is my veteran husband we're home 24/7 also have cameras that never showed the tech coming to my house at all on the 19 I was on my porch from 3:00 to 5:00 in the evening to get my grandbabies from the bus which they said that they came out at 3:00 something and nobody was home I have grandchildren I'm raising an retired veteran that I take care of and I can't cook on my stove for the whole weekend now pissed
lady B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1771808084842
Service tech never showed up, this is the 3 time they haven’t shown for appointment.
Stan M,
