3930 McCain Blvd Reviews

My entire experience with Sears has been HORRIBLE!! Do NOT recommend! Original tech made $520 in wrong part recommendations, my appts have been rescheduled multiple times only for TODAY’S tech to get here and tell me it will cost even MORE and the parts ordered were WRONG. It’s not even worth it to repair it now with these costs. A competent tech should have known this on FIRST visit. To add to the problem, Sears deducted immediately for cost of parts but my refund? I have to wait 8-10 business days for PAPER CHECK and that’s IF this tech did the refund paperwork right. DON’T EVER USE THIS COMPANY!! Even speaking to a live human for help is a nightmare!

This service has been absolutely atrocious!! I have THIRTY TWO emails from Sears about my upcoming appointments. I started this mess on May 9th when my washer stopped working. It is now June 13th. I’ve had three people come out to my house and waste my time and 3 different appointments cancelled after I’d waited around for them. It is impossible to speak to an actual person. Just IVRs and chat robots. I needed to change my phone number and it took me spamming “help” in the chat before a real person helped me. She supposedly updated my phone number and then lo and behold, the number wasn’t updated and they called the wrong number for my next service appointment so they called the wrong number and cancelled. One time I was told that they installed some part……that they absolutely never installed. They told me next time that they’d get someone else to come out and install that same part. Today was the final straw. Someone came out and said they fixed it. I started it before he even left the driveway and ran outside to tell him it was still having issues and it was rattling and something was obviously loose. He said someone would call me tomorrow. You guys really need to work on your customer service and resolution. Come to my house and don’t leave until my washer is fixed. Bring your best guy and bring your tools. Test it before you go. I need someone to contact me ASAP about this and I do not want to have to have multiple additional people come out.

I do not ever plan to do business with Sears Home Services again. The scheduling process was ineffective and frustrating and time consuming for me, as the technicians are always overbooked and rarely keep to the repairs scheduled in the afternoons. After 3 no shows, Denny came out around 7 p.m. to repair my washer. Also, there is no way to actually speak to a human being. Everything is automated which is very inefficient. I give Denny 5 stars and Sears 0 stars.

Still not there