1301 N Hervey St Ste D Reviews
Showing most recent reviews from verified customers of Sears Home Services
Christy Y
Hayden M
Service man was very fast and helpful!
Sandra T
Very nice.
Customer service response - Thank you for your review, Sandra! We're glad to hear you had a nice experience.
Sears Home Services on May 20, 2025
Dedric J
Customer service response - Hi Dedric, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on May 13, 2025
David W
Technicians were great. Calling protect numbers frustrating. Most people could not be understood. Did not understand problems. Parts service sloppy. Lots of wrong info on diagrams. Communication from protect non existent. Unable to get service reps to understand what needed to be done. Have had sears master protect over 20 years and this the worst customer service ever
Customer service response - We're truly sorry to hear about your frustrating experience and appreciate your long-standing loyalty. Your feedback is invaluable in helping us improve our communication and services.
Sears Home Services on July 02, 2024
Elizabeth S
Tyler was a no-show. The part is still sitting on the pallet. This is the THIRD appointment with the technician NOT showing up. And I receive a payment receipt which I did NOT sign. I've already paid $100 - is this not subtracted from the amount? And I cannot CONTACT ANYONE at Sears regarding this complaint. If I could give a 0, I would. You told me to call 1-800-469-4663 for further assistance, but this is just an automated call and I cannot talk to a real person regarding this. How does visiting the sear web site going to assist me further with technicians not showing up and receiving service?
Customer service response - We apologize for the trouble you've faced, Elizabeth. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 19, 2025
Lashondria S
Bs. Definitely not informative and didn’t solve any issues I needed to be solved.
Customer service response - We apologize for the trouble you've faced, Lashondria. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 07, 2024
