4201 N Shiloh Dr Ste 98 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Wayne T
Customer service response - Thank you so much for the fantastic 5-star rating, Wayne! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on February 05, 2024
David W
Always friendly and reliable service!
Paulette S
Quick response. Knowledgeable and fast. Efficient. Will definitely use again.
John C
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on January 13, 2025
Diane O
Both technicians that came out were very nice. Our issue is the first part that was ordered was wrong. Frist tech ordered an additional part, but was unable to fix the machine because the original part was for a stacker washer. We were without a washer from 9/20 to 10/18. The washer was bought 9/18/23.
Customer service response - We apologize for the inconvenience caused by the incorrect part and the delay in repairing your washer. Thank you for your patience and for acknowledging the technicians' efforts.
Sears Home Services on October 20, 2024
Joan P
Unfortunately was unable to fix my appliance at a reasonable price. He checked several places but didn’t find a glass top reasonable for me. My fault will call sooner when having a problem
Steve C
Showed up two hours after time given.
Customer service response - We apologize for the delay and appreciate your patience. Thank you for bringing this to our attention.
Sears Home Services on May 31, 2024
Marvelle S
He did not check to see if the ice maker was working before he left He did replace the compressor and other parts and the refrigerator and freezer started working
Customer service response - We apologize for overlooking the ice maker's functionality and appreciate your patience as we focused on the compressor and other parts. Thank you for taking the time to share your experience.
Sears Home Services on March 26, 2024
Vicky M
Issue has not been resolved.
Customer service response - We apologize for the trouble you've faced, Vicky. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 10, 2025
J C
American Home Shield hired Sears to fix our dryer that had stopped heating. Joel supposedly replaced the heating element with a new unit; however, one month later, it stopped heating again. Either it was a faulty part, an issue with installation, or it wasn't the real issue in the first place. Unfortunately, one cannot call Sears for an actual person to discuss. I can schedule a tech to come back out, but if they decide the issue is different, I'll have to pay $129. The text I was sent says the visit is $129 and does not acknowledge that the issue is the same. It's just a gotcha. Ultimately, 1. skip the home warranty, and 2. refuse the Sears option, because you will not be able to speak to a live person.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 08, 2025
