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4201 N Shiloh Dr Ste 98 Reviews
Read reviews from customers who used our services at 4201 N Shiloh Dr Ste 98
Total reviews
127
Average Rating
4.4/5
This Technician Joel is disrespectful, did not call or get text message on what time he would have been here. Sad if we weren't home he would have wasted a trip. Called Best Buy and told them to not to send this guy again. Second time he was disrespectful.
Becca F,
Customer service response - We're really sorry to hear about your experience, Becca. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1730873921336
I had a repair man come August 7th told me he had to order parts.Cost to repair washer 622.00.Repairman told me he order parts but couldn't fix til morning of 15th.No repairman came so called them.Now repair isn't til the 19th they say.Now I have to go to expensive laundromat because everything is dirty. Fast to charge my card but slow about fixing
Melinda J,
Customer service response - We apologize for the trouble you've faced, Melinda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723771564550
Same parts are replaced too many times in a short amount of time
Robby A,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718935153424
William E,
Customer service response - Hi William, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1717988559278
Robert did not show up twice but, said he was here then sign the acceptance form as though it was me!!! HOWEVER, Eli and Joel have been amazing with the repairs needed with efficiency and upmost ethical actions
Brenda K,
Customer service response - Thank you for taking the time to bring this to our attention, Brenda. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1712790726819
The technician never showed up. We did not receive a call or message about them canceling the appointment.
Joshua H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707372840399
