475 Highway 62/412 Reviews

A&E does the work for Sears, and we had a technician came out to work on our washing machine. He did an excellent job.He went the extra mile, good worker! (Twice was Keith and once was Mike) Both have good educate, and friendly) The technicians were both good but A&E needs improvement. Sears extended warranty however is inefficient. It takes a month and a half to get the work done. The application process to get the work done is ran by AI, it took me 3 hours to get through to a person. Also the day of the appointment they texted that I'm being rescheduled, they did this three times. This is my third control board (3 separate tickets) 1 fill valve, one lid latch, and 3 shock absorbing rods ( to keep it from walking when on spin.) instead of refunding me for a washing machine they just keep replacing parts. The control board alone is over $500. And that has been replaced three times. It has to be approved by corporate before ordering the parts and the technician on the phone said that it's not uncommon to replace a control board every year. That tells me Sears sells junk!

Have been trying to get our oven repaired since July 13th. Michael, the Technician has been out to our place three times. The first two times was to replace the ribbon, the first visit, the ribbon appeared to be damaged. Ordered again, and again did not work. The Technician ordered the third part in my presence which was the control board. Before the third visit, since I did not get a shipping notification, I asked AI if the part had shipped and it stated that it had been delivered and the tech would have it. When Michael arrived he did not have the part and he stated that they do not carry parts. He alsomstated that it appeared the control board had been canceled after he had called in for aithorization. Now what I haven't told you is that AI scheduled about 3 more visits between the second and third visit where no tech showed up. AI SUCKS as a customer service representative, was always getti g things mixed up and not helpful at all. Very unhappy now we are 4 weeks out without a oven. We have since talked with a live person and they have escalated, and we are now starting over with a virtual appointment on Monday the 14th. Folks I have seen inside this oven. Their is a ribbon and a control board. The ribbon has been replaced twice. The control board never showed up. I really do not know what the problem is. Could have saved alot of time and frustration if the ribbon and control board would have been replaced at the same time. Glad I bought a service protection plan from Lowes.