Everett, WA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 21 Reviews
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Still have water sitting in washer doorDear William, We would like to inform you that service was already completed and Washer was tested okay. we would like to provide you with some assistance regarding the Washers issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
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The technicians on this last visit knew what they were looking for, fixed it. ThankyouThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I waited a long time for parts and for a repair appointments which were sometimes no-shows and sometimes cancelled with no explanation. After my dishwasher was finally repaired, it leaks massively. Sears can't seem to live up to the promise of their protection plans. Will never buy any appliance or protection plan from them ever again.Eric, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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I used them 4 days ago and so am happy.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Although my prior appt was canceled and the rescheduled assigned technician never made it, I am very happy with who was sent in his place. He was able to quickly identify the problem and the most effective solution for the lowest price. I will be requesting him by name for my next repair service!
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Very pleased with the service of my dishwasher. Will not hesitate to call again!
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The repairman said our machine was so old that he probably could not get parts for it. He did not try to use the spin cycle with clothes in the machine. When I got home from work, I loaded it up and it still does not go into the spin cycle. The machine was not overloaded!Hello Richard, we are sorry to hear your washer was not fixed during the repair. We would love to look into this to see how we can help. Please lookout for an email from our Care Team. Thank you.
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I payed almost $100 to be told their vendor doesn't carry the part for my dishwasher. My Samsung dishwasher is only 5 years and and their top of the line series. I told the tech that didn't make any sense but he showed me on his phone they don't make the wavevane motor anymore. That didn't seem correct. I checked online after he left and found the part from several different vendors including Samsung for $140. So almost $100 to have a tech tell me it can't be fixed because they don't have the part and cant get it even though their web site clearly states they can fix Samsung dishwashers.Hi Dave, thank you for taking the time to send us your feedback. We apologize for your repair experience. A member of our care team will reach out to you via email to assist you.
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I was considering dropping the maintenance agreement as my experience in the past few years had been so inadequate. However, Don (tech id 0710079), was my technician this time and I was SO thrilled to have an experienced worker who did such a thorough job. Don is a 30 year veteran technician who was well-trained by Sears. He would be my #1 choice in the future!
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The service tech was very nice and confident.