155 Dorset Street Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jeffery-5 stars. Sears Home Services-0 stars.
Jeffery's service was fine. He was polite and he repaired the washer drain pump. However, I will NEVER use Sears Home Services again or any company that I cannot talk to a human during the process. This company is all online and there is no way to communicate directly. After calling the only number listed, it refers customers to a "check the box" to schedule an appointment. Then the emails and texts start coming. My appointment date would be confirmed and then turned around and canceled. I went through this over and over. I have (soon to be had) a Sears Home Warranty and had to submit an estimate to be approved before service could proceed. I paid Sears Home Service the $99 diagnostic fee and got the approval from my Sears Home Warranty the day after the diagnosis. But I had no way to get in touch with Sears Home Services so that I could pay parts and labor upfront as is their policy and we could move forward in a timely manner. Instead, I finally rescheduled an appointment online with no way to communicate to get the part ordered and paid advance. (BTW: the diagnostic fee kept changing before my eyes from $99 to $109 to $119). This process has taken 2 months to finally get the repair. TWO MONTHS WITHOUT A CLOTHES WASHER! This is unacceptable and could have been much sooner if I could have talked to a person to get the transaction rolling. How do I get ahold of someone if the repair fails? Because of their lack of concern for their customers, I will not be using this company again.
Joyce F, Hardwick, VT
Service Call for Kenmore Fridge/Freeze
Tom called prior to arriving with plenty of lead time & arrived on time. He professionally diagnosed the problem in a very timely manner and resolved the issue by offering a new unit after establishing my unit could not be repaired. I am quite happy & satisfied with Tom's work and professionalism.
Bernie K, Jeffersonvlle, VT
Owner
He was polite and very efficient. He found the problem quickly
Connie R, Elizabethtown, NY
Prompt and professional
Prompt arrival and professional interaction. Would welcome him again for future needs!
Brodie M, Essex Jct, VT
Fixed my washer machine
Pleasant, didn't waste anytime to fix it. Check for anything else.
Linda L, Barre, VT
Service call
Scott was here within the agreed upon time frame, diagnosed the problem as a failed temperature probe, installed a new one and tested it. Very efficient, courteous and professional. Thank you.
Marge G, Waterbury, VT
Dishwasher
Very pleased with the service
Arthur H, Waitsfield, VT
Service technician
He's knowledgeable, helpful and friendly! On time and courteous. Don't mind reviewing but 10 words?
Valerie B, Plattsburgh, NY
Fridge
Excellent service. Roger explained everything in great details and made things as easy as possible for us! Very nice too.
Patrisha H, Au Sable Frks, NY
Washer not working properly
Tom is always efficient and courteous. He gave me updates on arrival time twice during the day; he quickly diagnosed the problem; he took action to recommend resolution. Once more your service has been excellent.
Marian P, Burlington, VT
