Victoria, TX repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 152 Reviews
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Unit started before he arrived and the Tech checked out the unit. Provide info why this may have happened. Recent Power surge may be the reason for the unit stopping.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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The tech was awesome! The experience I had with calling Sears and Kenmore was very poor. I called when my fridge stop cooling properly. The first time I called I was told that they do not service my area. I called back a couple days later, after I had found the receipt. This time I was told to call Kenmore directly and was given a phone number. It was the wrong phone number. I looked up Kenmore online and called that number which connected my back to Sears. I finally got my service scheduled. Again the tech was great. Martin was very knowledgeable and complete the repair promptly. I have only good thing to say about him and enjoyed chatting with him as he made the repairs.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Douglas, our service man, was courteous, efficient and knowledgeable. He explained the problem and fixed it in a very timely manor.Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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I was secured with the fact that he knew what was wrong and was able to accomplish the repair.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Problem still not solvedWe are sorry to hear that you did not have a positive experience with Sears PartsDirect. If you would like us to look into your situation further for you, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a PartsDirect chat representative.
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Still waiting after 1 1/2 months after technician came and diagnosed it as being irreparable. Called repair department 15 times during this period with no success. Ended up having to call the manager at our local Sears store and she had to escalate it to district manager. UnbelievableThank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Martin was clean and efficientDear Romie, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Service rep. answered my questions and gave honest & helpful opinions and suggestions.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Mark was very nice and helpful. He explained everything to us and left everything cleanDear Linda, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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Sears always pulls thru.HI DANA ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!