Victoria, TX repair reviews

Service personnel professional/kind but unfortunately the part ordered/received/installed does NOT appear to correct the problem. Sears process to continually call the call center to schedule repair appointments repeatedly for same issue is troublesome. Same method they are apologetic but that only goes so far.Same process, schedule appointment, hopefully someone will call or show up on said date between 8-5, if more parts are identified then these will be ordered/reordered and the customer awaits. During this entire process the customer is left without a functional refrigerator which is not good for us but Sears process does not appear to care. When you contact call center a customer is unable to receive a supervisor level personnel when requested, "why" - no explanation. HOW LONG IS A CUSTOMER TO AWAIT A REPAIR OF THIS REFRIGERATOR/APPLIANCE DURING SEARS INTERNAL PROCESS? Your process supports unnecessary long waits for appointments and successful fix and inability to contact the correct areas of your operations to truthfully address the problem. We expect our problem to be fixed asap or allow us a full refund of the cost of the appliance & protection plan and be able to purchase another refrigerator of our choice from another company of our choice. We purchase protection plans for exact problems as we have experienced but when the issues continue to be issues it is ignored by Sears and the customer receives the effects of the problem, NOT Sears. Kenmore Elite uses the brand LG by their own choice/deal and Sears must accept such responsibility and repair in a simple manner and when issues continue we should be top priority to address. We understand there is a history of problems with LG refrigerators. Have buyers been informed. This leads customers the choice to NOT use Sears in the future as an option of choice to do business. Fix our refrigerator asap and as time progresses fix your internal operations. Sears processes are not acceptable and we as customers are 100% dissatisfied.

Great experience

My ice maker worked great for a week and not it’s not working again!

Have always been happy with Michaels work

Been without refrigerator for 10 ten weeks. Repair tech finally gets here 3 days ago installed new compressor refrigerator still does not work. Now cant even schedule a repair, your systems been down for third day. Cannot afford a new one until i get refund on this one.,

Everything was handled by Michael G and I never doubt when he works on my mower

Have used service in the past and will definitely continue to do so. Great service tech. The only drawback is the automated answering service, prefer speaking to a human.

Excellent customer service!!! Very well educated!!!

Charles has no personality. Left his glasses here never returned to get them and left old parts. He did know what was wrong and it works great. That's what is important.

Our refrigerator started not to work and Sears was really helpful because this time of year you need the refrigerator to put a lot of food in it. It is really helpful