Sherman, TX repair reviews

Tech was very professional and nice......also left the area very clean.

David was most helpful and provided information as to why the washing machine may need theses repairs on occassion.

The Service men were great; however, the organizations operational philosophy was bad and the scheduling department did not want to work with us.. it took almost 4 weeks & 2 service calls to get a water valve replaced in our fridge & despite requesting that the model number of our fridge being passed to the serviceman so he would have the correct parts with him on the first trip, they did not communicate that to the serviceman; hence, this cost 2 more weeks having the part shipped in and having another service appointment set up to install the part that was not with the first service man.

the cover to the ice maker dispenser was broke during the original repair. it took 6 months to get the cover replaced but Sears finally came through

Don't use unless you want to have to keep calling them!

They did alright but not the same as previous years. Said the appliance was in a tight place. It is supposed to be tight in the window. I had already signed the paper. I have had appliance repair with sears for years so I don't expect the new people to be telling me how repair service has changed. They were courteous and did the job.

They arrived on tine and did an excellent job in getting the repair fixed.