Sherman, TX repair reviews

2 śervicemen have attempted to repair my ice maker . The last service call was 12/26/19 and I was told a new door was ordered because of wiring problems inside the door. The door was to be shipped to my house and I was contact you for installation. I have not received the door and wonder if you would do a follow up and contact me. Thanks

I used the service two years ago with the same problem when my washer was under warranty with the same outstanding service.

Your service provider was professional and competent. I had two problems with my Kenmore side-by-side: the water dispenser was making noise, and the ice maker was not working. The ice maker now works, but the intermittent noise when water is dispensed continues. I may need additional service.

Sears makes sure you are satisfied with service and offers choices for you to decide what is best for you.

Service guy was awesome

Friendly Service, knowledgeable,

Super service from Jerry P. Our dishwasher has never run so good .

Previous repairs on my appliances have been good. This time, they had to order a part (on April 19, 2019). It has been seven weeks and I still have not received the part and nobody from Sears has ever followed up. Two other repair appointments (April 30 & May 20) were no-shows from the repairman. When I called Sears Home Services, I was told that the part was ordered but has not been sent out. The reason given was the part possibly back-ordered. It is now June 6 and I have heard nothing. Lousy service! I guess I will shop around for someone else to provide home warranty services.

Reconnected line within 5 minutes, told him about our dislike with our current repair policy, he informed us of the cost of a contract with his company would be more satisfactory for us, after some discussion, we accepted his advice and changed our repair contract. Our previous contract would have cost us $69.99 per month plus parts, plus $100.00 service fee for each repair. This repairman did us a great favor in telling us about his plan, we greatly appreciate his honesty. His plan was like the original plan we had on our appliances for the past 10 or 12 years. I am so glad that this repairman informed us about his repair policy with his company. He restored our faith in Sears repair contracts !.

I was scheduled for a 1-5 service window. Tech arrive at 5:25 I had a commit to be somewhere else at 6:30. Fortunately the Tech was able to deal with my situation. Your scheduling and support system and execution reflects neglect and incompetency. I hate to call you on the phone but the online experience is even worse.