Port Arthur, TX repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 82 Reviews
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Checked all possible causes for problem. Unfortunately the error we reported could not be duplicated Informed us that if problem reappeared within a few days a service charge would not be required
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part installed fell off..muffler requires 4 bolts to attach muffler to frame..I had waited from 8am till 430pm .this 8-5 time frame is not customer friendly..I have tried to get tech to bring part instead of making 2 trips 2 weeks apart...Speaking to a person that knows anything about a lawnmower ...??????Thank you for taking the time to bring this to our attention! We would love the opportunity to take a look and see how we can help out with this. If you would please check your email for further information we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
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mechanic knew what he was doing. great job.
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3rd times a charm, lol they were all very nice. Suggestion, one person should follow thru your problem cause different guys on same call do catch up.
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The service guy was nice. he let my husband hover and ask questions!
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Poor follow up on repair of ice maker. Repair man was here on time and replaced ice maker. When the ice maker had not made any ice in 24hrs I contacted Sears and was told that they didn't have anyone who could come back and check the ice maker. Would call next week... never received a call back. It took 72 hrs before ice maker began to make a few ice cubes then another 24hrs for it to begin making ice. I don't think a new refrigerator with an ice maker takes 4 days to make ice. Not a happy customer.Hi! We apologize for the inconvenience you are experiencing. I have sent you an email separately requesting additional information to see if I can be of assistance. Thanks
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Hello Jimmy, Thank you for taking the time submit a review. I am glad to see that the technician provided a great experience. Thank you for choosing I know we can't wait to work with you in the future. ^CS
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We love to see this! Thank you for taking the time to let us know about your recent service visit. We are thrilled to see that you had a wonderful experience and that your unit is working properly once again. We appreciate your business and look forward to assisting you in the future.
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Horrible service , nonone ever called or showed up , sat home all day for nothingOh No Brian!! We hate seeing this and would love to look into this for you to see what had happened. If you would please check your email for further information we can get things moving. We appreciate your business and look forward to assisting you