Pasadena, TX repair reviews

I am very satisfied with the technician that came to repair the frige. . He was honest, he was efficient and has good work habits. But with Sears I’m very disappointed and dissatisfied. I have Sears products from 1960 , tools, compressor. My home appliances are all Sears . This was the first time I needed to claim a warranty repair and it is clearly stated on my owner’s manual a 10 year warranty on compressor. Well I was given a runaround from Sears, refusing to make good on the warranty of this refrigerator which has 8 years only. I can continue with all the difficulty I received,but all I’m going to say is, I Will Never Buy From Sears again. Sears you lost another loyal customer. I even threw away my old Sears catalog which I had from the 1960 that I had used back then.

Service was great pricing reasonable tech was knowledgeable

The service technician came in survey the problem and changed out the ice maker. It was dead in the water, made all type of noise. Working great and appreciate the job well done.

The initial diagnosis of the problem was accurate. The replacement parts were delivered directly to me. The repair technician explained what exactly was wrong & was efficient in completing the repair. The notifications of arrival & overall all scheduling was very helpful.

Fixed my refrigerator quickly, efficiently, and explained everything to me thoroughly along the way.

Very nice did a great job would use them again

I'm glad the service was quick and easy to get to. They fixed the problem right away

Good to have my refrigerator back in complete service.

Lynn did a great job of diagnosing and solving our refrigerators bad compressor. Not happy w a fridge that failed at 5-1/2 years, but in this COVID time of low availability of new fridges, getting this one repaired became very important. Hopefully it will now make it to a reasonable end of life (20 years?).

I used the service last week all is well