Pasadena, TX repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 101 Reviews
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I am very satisfied with the technician that came to repair the frige. . He was honest, he was efficient and has good work habits. But with Sears I’m very disappointed and dissatisfied. I have Sears products from 1960 , tools, compressor. My home appliances are all Sears . This was the first time I needed to claim a warranty repair and it is clearly stated on my owner’s manual a 10 year warranty on compressor. Well I was given a runaround from Sears, refusing to make good on the warranty of this refrigerator which has 8 years only. I can continue with all the difficulty I received,but all I’m going to say is, I Will Never Buy From Sears again. Sears you lost another loyal customer. I even threw away my old Sears catalog which I had from the 1960 that I had used back then.We are sorry to hear that you did not have a positive experience with Sears PartsDirect. If you would like us to look into your situation further for you, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a PartsDirect chat representative.
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Service was great pricing reasonable tech was knowledgeableWe are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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The service technician came in survey the problem and changed out the ice maker. It was dead in the water, made all type of noise. Working great and appreciate the job well done.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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The initial diagnosis of the problem was accurate. The replacement parts were delivered directly to me. The repair technician explained what exactly was wrong & was efficient in completing the repair. The notifications of arrival & overall all scheduling was very helpful.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Fixed my refrigerator quickly, efficiently, and explained everything to me thoroughly along the way.Dear Jackie, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Very nice did a great job would use them againHi Kathy,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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I'm glad the service was quick and easy to get to. They fixed the problem right awayHi Gaby, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Good to have my refrigerator back in complete service.Hi Ursula, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Lynn did a great job of diagnosing and solving our refrigerators bad compressor. Not happy w a fridge that failed at 5-1/2 years, but in this COVID time of low availability of new fridges, getting this one repaired became very important. Hopefully it will now make it to a reasonable end of life (20 years?).Hello Robert, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!We appreciate any and all feedback from our Members and will share your experience with our service team.
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I used the service last week all is wellThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.