Midland, TX repair reviews

Phone center to handle call ins & lodge repair request & get a human that can speak English in less than 1 hour is non-existent. They refuse to help in any shape, form, or fashion. That department is a total joke.

I had bearings out on my washer. Quick,fast, and now the washer is working find.

My husband and I purchased our first home and soon after moving in, it seems that everything is breaking. We had no clue what a home warranty was because no one had informed us during the buying process, so after the great experience with Sears, we purchased a home warranty. So far, we have only gotten our dishwasher fixed, but it is up and working great! We have met two service members and both have been kind, professional, and punctual! Very positive experience so far.

No trouble with the tech but Sears makes their appointments too far out. We know we're not in an immediate urban area but service should be scheduled sooner than a month out.

The service associate was well informed, polite, professional and fixed my dryer. I will call them again.

I have had my washer and dryer for almost fifteen years, and every year I have had them serviced to insure that they were working properly. In the past, the technicians ran the machines and thoroughly checked every aspect of each to make sure they were running properly. They asked if I had any problems, listened to my concerns, and addressed any issues I had. This year, the technician brought nothing into the house (previous technicians had a service kit with them). He went into my laundry room, turned on each appliance, and began looking at his phone. He didn't use any tools to clean either appliance. He didn't go outside to check and make sure the dryer vent was clear of debris and working properly, nor did he clean out the lower part under the lint trap (all of which previous technicians had done). When questioned about it, he told me that they "looked" pretty good. I could have done exactly what he did. He didn't ask me if I had any concerns or issues. Then he asked me to rate him, while he was standing there (not a comfortable situation). This is not what I expected or paid for when I purchased the extended warranty.

did not have to wait long for a tech to come fix problem

It took about a month to get my freezer fixed, I'm still waiting for the refund for my meat.