Houston, TX repair reviews

The technition was very professional & knowledgeable.

Great experience! Tech was knowledgeable and communicated well.

I called Sears and described my problem with the cook top. Stated that the burners were not efficient and may have been clogged. They roped me in to this service and gave me a deal that included two other appliances. The technician arrived and did some cleaning work around the cooktop. when asked about the burner, he said this was a cleaning package and that he was not a repair man. Probably not his fault,,, but in the end I was misinformed and sold a package that did not solve my problem. Never trust such an establishment that has focus in the wrong place... they don't care about the customer and have their customer service staff focused on selling packages that may or may not adress the customer problems.

That was the first time I ever used any service and I'm glad I did.

Very polite, kind and respectful technician

THE SERVICEMAN WAS VERY KNOWELEDGEABLE AND POLITE. YOUR SERVICE IS QUITE GOOD. DON'T WANT TO HAVE SERVICE AGAIN BUT IF I DO HOPE TO HAVE THE SAME INDIVIDUAL!

refrigerator went out on Friday called and was given an appointment for the next day Saturday. Tech said he had to order parts. The parts came Thursday of that week. got an appointment the next day Friday. It was a no show. I received a text saying the appointment would be for Monday from 11 to 2. I called and talked to an agent asking if I could have an appointment Saturday I was told that they don't send technicians out on Saturday. I pointed out the misstatement. and the agent could not give a logical answer to why. Monday came and no one shown up then at 2 I got a text saying 1 to 5. and a no show. received a call from the tech stating that he is one hr. away. and of course I was not able to be home so I received a cancel order then another appointment for 1 to 5 on Friday. being very angry I went on line choose re-schedule button and found the first available appointment was 8 to12 on Wednesday. (what?) and many listed before Friday why was I given Friday? The tech finally came at 9:30 Wednesday. Please check the appointment history to verify what I have said and take action to not let this happen to another. I have an intuition it happens all of the time.

Very helpful and answered all my questions. Will use again for repairs.

Great, found the problem straight a way.

The service was great !