Houston, TX repair reviews

They have had 5 visits to my home to fix my ice maker and finally now it’s working! I went all some having to buy ice bags

We have Sears Protection Agreement on all of our appliances and have always received good service.

The repairman spoke to Sears on Friday and got the acknowledged our new 17 month old refrigerator was dead. They told him to tell us we would get the amount of allowance available in 3 business days. I called back on Monday to confirm and the rep told me I would get the amount of allowance available on the next day - Tuesday evening or Wednesday AM. On Thursday I called and the rep told me I would get the amount of allowance in 6-10 business days but she could write up a form to MAYBE hurry the process along. We went to Sears Appliance store. They told us it would take 1-2 weeks to get our refrigerator delivered once we finally get our amount of allowance. In total, Sears is telling our family to wait patiently with no refrigerator for 3-4 weeks because the 17 mo old new refrigerator we bought from Sears died. I think we can get much faster service pretty much any where else in America.