Houston, TX repair reviews

My thermostat went dead I called for help.. sears showed up within 1min changed the batteries out from batteries I owned at home .. charged me over $200....

Works great. Only issue was it took a little longer they I would have wished to get the technician onsite

I didn’t know how to change the battery on my thermostat. Sears came out and charged me over $200 to change it. Work took 2mins. Smh

When I noticed that my ice cream had liquefied, I called Sears. Mr. Emanuel, the serviceman, was there under 24 hours, quickly assessed the problem which consisted of needing a new part, and quietly and efficiently fixed it. He wore a mask and gloves at all times.

The technicians glued the seal around the ice maker. They said they have worked on several of the same model & this was the problem (samsung was in a class action lawsuit over these ice makers). They did not allow the glue to dry before putting the tray back in so it got glued in place. Luckily I was able to get it out & when I did get it out 3 days later the ice maker was frozen. Gluing the seal was suppose to fix the freezing problem. We will see it it actually fixes the problem or not

The actual repair was good. But Sears put us in a state of uncertainty and torture for SIX weeks with misinformation, total lack of response, hanging up on phone, and a suspense on whether the GE Refrigerator can be repaired or not. I was told aboyt six times through Chat that the issue is escalated and that Sears will call me in 24/48 hours...and I did not receive a single call. The e-mail I sent was never responded. After six weeks, when I requested a replacement option, all I got is a run around. Again, the actual repair-although very late- was good but customer service by Sears is very poor and frustrating. At age 75, we have to endure six weeks of not having a working refrigerator during these Covid-19 times....

Several visits as of 6/28/20 - problem not solved

The young serviceman was courteous, knowledgeable and very polite.

They were on time and very courteous

Our Fridge went out on May 20th due to the inverter board. After multiple calls where we were on hold (sometimes they hung up on us) we were finally able to have someone come out and take a look. They didn't communicate that the needed part was on back order until we kept calling to get a hold of them. The part eventually came but the whole process was not resolved until June 16th. That is a very long time to wait when you have a pregnant wife. I ended up having to buy a second fridge because we weren't getting any feedback for a while. Suncoast Appliances did the best they could given the situation. It was hard to work with SEARS customer service.