Houston, TX repair reviews

So glad I was not forced into something that I didn't need

The technician was personable. The solution didn’t work. The technician said that Sears has a policy that he should not wait around to see if solutions work. I am supposed to call back if it fails. What sort of policy is this where they are not supposed to see a job through and are supposed to follow some arbitrary timing guidelines put in place by their supervisors. So I called back. The customer support lady tried to throw me off saying that is a plumbing issue even though the code F01/E01 clearly says it is not. Finally convinced her that it is not. Scheduled for new visit today. Hopefully there is a solution.

I have been using them for over 30 years, and I am happy with their service.

Once you get through the scheduling, the service tech I had was amazing from start to finish. Wish all the techs loved their job like he does. Very courteous, respectful and well mannered and an awsome attitude!

Tech brought the needed part with him so no wait on parts to arrive and a subsequent tech visit. Very pleasant and knowledgeable tech.

Work almost like new.

There is a broken part inside the freezer(roller) .The technician didn't spend time to check unlike the previous technicians who came before. I believe he stayed only 15-20 minutes to check the three appliances

Am happy I used them

I ran a test before calling the technician and I had to tell the technician how to find a error code and hand him the manual because he didn’t know what I was talking about.

Very easy to make an appointment and they solved the problem right away!!