Houston, TX repair reviews

Randy did a great job and was VERY polite and courteous!

Technician arrived on time, was professional and did the repair quickly.

Although scheduling ‘leaves something to be desired’ ... I always have been impressed with their service techs

The repair was done efficiently by a very courteous erson.

Happy very good

So happy I called

On the initial call to Sears customer service to schedule service is sensed this would not be fun. First person saying fridge is under warranty, even after reading the warranty info to them, we both had the purchase date. I finally get an appointment for a technician to come diagnose the issue. As the pulls in my driveway to look at the fridg, I get a text from Sears saying my appointment has been canceled. Tech walks up and asks if I canceled the appointment, which I did not. He said he could quickly take a look, but was unable to officially diagnose it since Sears cancelled the appointment. He says what he thinks is wrong and also try’s to sell me a Sears home warranty, very classy! He leaves and I’m back to square one trying to get an appointment. Next appointment day, I get several text messages from Sears saying my appointment has been canceled and to call, I chose not to call. A tech showed up within the appointment window, diagnosed the issue, explained the parts were under warranty, ordered them, made me a reply appointment and collected some money. Just to be clear, my issues are not the the individual techs, just everyone else! This whole process has been a joke! Apparently, management didn’t learn much in the bankruptcy. Because of this experience, I will no longer buy from Sears, good job!

Fred is a knowledgeable, efficient and friendly expert on washers. I have an LG.

annual service

Technician arrived on time, was very courteous and explained what he was doing. Gave me detailed report on what was preformed so I had no questions.