Houston, TX repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 334 Reviews
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Horrible.charged me $460 and it still not workingWe apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you. We would be happy to see what we can do for you!
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Tech didn't do anything. Said dryer was heating so I needed vent cleaned. LpThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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I had to wait over a month for the part to be delivered. No washer for that length of time is supremely inconvenient. The repairman seemed to do a good job, but I was not informed in a customer friendly way that the part was backordered. I can't help but believe that the part was available somewhere in this country. I will not be calling you next time one of my appliances needs service.Hi Marsha, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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We had a technician come to the house on a Friday. He quoted us a high dollar amount, which we were reluctant to pay but knew we needed our fridge. He was there for many hours to fix our refrigerator. He could not complete the job so he came back Saturday. He continued to work for many hours but still could not complete the job. He told us he again needed another part and would contact us at the beginning of the week. He texted us monday morning saying he needed to order a new control board and to give him until 10am to return it and replace it. After that we have had no communication with him. He will not respond to calls or text. I have scheduled another appointment but got no explanation as to where our service man went. I feel this is terrible service. After taking almost $1,000 from us we are still left with a broken refrigerator. After reporting the issue we have found out that he reported our status as "replaced compressor and tested system. All cooling well". Definitely not the case. Very disappointed.Dear Mandy, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Annual checkup service is excellent.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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It took them 6 weeks and four different technicians to finely getting my washer fixed The final technician was amazing fixed it in less than an hour Explained that 3 of the 4 parts that I waited and pad for, were not necessary So the service from Home Service was terrible Except for the fourth technicianHI LEORAH ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Technician came and advised he could not repair it because he couldn’t find one part. He could not give me the part numbers needed ; neither gave options, and stated fridge is too old and I needed to find somebody else to fix.Dear Member, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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This is my third service call. All repairmen were excellent.HI STEPHEN ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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My refrigerator is currently leaking and the icemaker still doesn't work.Hi PATRICIA ,we are sorry to hear that you did not have a positive experience with Sears. as per records we see that service is in waiting for parts for 7/13 and parts are ordered on 7/01 we request you to please wait for parts once the parts are received technician fix it and resolve the issue.
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A service person came out twice and installed apart that didn't work. Then new person came out. He was more knowledgeable. But said I had to order two other new parts that first serviceperson didn't mention. It has been 3 weeks and it is still not fixed.Hi Karen, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.