Houston, TX repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 330 Reviews
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Annual checkup service is excellent.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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It took them 6 weeks and four different technicians to finely getting my washer fixed The final technician was amazing fixed it in less than an hour Explained that 3 of the 4 parts that I waited and pad for, were not necessary So the service from Home Service was terrible Except for the fourth technicianHI LEORAH ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Technician came and advised he could not repair it because he couldn’t find one part. He could not give me the part numbers needed ; neither gave options, and stated fridge is too old and I needed to find somebody else to fix.Dear Member, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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This is my third service call. All repairmen were excellent.HI STEPHEN ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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My refrigerator is currently leaking and the icemaker still doesn't work.Hi PATRICIA ,we are sorry to hear that you did not have a positive experience with Sears. as per records we see that service is in waiting for parts for 7/13 and parts are ordered on 7/01 we request you to please wait for parts once the parts are received technician fix it and resolve the issue.
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A service person came out twice and installed apart that didn't work. Then new person came out. He was more knowledgeable. But said I had to order two other new parts that first serviceperson didn't mention. It has been 3 weeks and it is still not fixed.Hi Karen, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The problem was not resolved.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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I am so appreciative of the work that was done. Our repair guy was quick, helpful, showed ups pictures and clearly explained what was wrong! He was very professional and helpful!Hi Linda, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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The tech. Installed parts I received, but the dryer still did not heat. June 5th I received 2-thermostat parts. Maybe those are what need to be installed to maje the dryer heat. I have another app’t. tomorrow, June 8th, to have those parts installed and fix my dryer. The installer was very good on June 4th!Hi Patsy, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Great service. Repairman very knowledgeable and courteous.Hi Stephen, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!