Houston, TX repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 376 Reviews
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I’m happy that the technician fixed my icemaker .Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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No repairs was needed but I was charged after I was told there would be no charge. the repair man only turn on a valve under my sink. I cannot rate a none service repair. No clean up neededDear Debbie, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at Homeservicereviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
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Called on a Saturday had a technician on site Monday. Identified the problem quickly.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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My repair was diagnosed and repaired by a knowledgeable and efficient, neat and tidy technician and I could not be happier. It’s always this way with your services.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Took them a month four visits over a thousand dollars and washer dryer still isn’t workingWe apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Although our appliances are older, I know that they are better than anything I can buy new. Getting the Sears warranty is literally worth every penny.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Everything was greatDear ELLEN, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing SearsPartsDirect for your part needs! Regards, George P
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The Sears service team seem a step above everyone else.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I needed to cancel this order because the part didn't show up for a week, as advised. Then, I called to cancel this order and bought a new machine. I was given a credit, which never went through and is still on my Visa. I am close to cancelling Sears forever, because nobody needs to have to wait on the phone for hours with NO RELIEF. I've been told that I will get a credit on my Visa in 2 weeks. We'll see. I am 75 and have been using Sears for my entire life. Real disappointed with this recent experience.Jeanne, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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My repairman was very professional and knowledgeable. My compressor was under warranty so I just had to pay for labor. What I paid for an hours work was expensive. I work for an attorney so I'm used to his hourly rate. Sears was more. My repairman didn't attend lalw school so Sears' labor rate shouldn't be so high.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know, we appreciate any and all feedback.