Maryville, TN repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 121 Reviews
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Appointment wS on FridayThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Callie me three times to confirm and never showed up.Dear Kathy, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The tech came in and quickly remedied the problem and was done in no time. Price was great and dishwasher works like newDear Tony, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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They were able to fix a problem with our icemaker just weeks before our warranty was to expire!Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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First tech lied that we were not home. Two weeks later (had to set a new appointment) second tech broke a refrigerator and “I just cancelled the appointment so you won’t be charged anything for this one” ordered parts for another one, set appointment to install the parts, then refused to install said parts three weeks later when the appointment day arrived. Sears wanted to set yet another appointment I two more weeks. I requested a full refund of all charges since it’s been two months and nothing has been fixed and one refrigerator is literally worse than before the “repairman” visited.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you. We would be happy to see what we can do for you!
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I have needed a dryer repair for months and didn’t think about Sears because I though their repair team was only for appliances bought through them. I took a chance and called anyway once I got down to either fixing the dryer or buying a new one. I’m so glad I called Sears! The dryer is fixed and running great!Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Other than a disappointing wait of two weeks, once the Tech arrived the service was great. I do recognize that CV19 was a contributing factor in the delay of service and I am not complaining and I am happy for a repair well done.Hi George, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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IAM NOT VERY HAPPY ABOUT THE DAMAGE TO MY HARDWOOD FLOOR. MAKING A CLAIM WAS VERY HARD TO DO, AND NOW ITS PICTURES AND GET REPAIR/REPLACE EST. , AND SO ON.Hi Pat, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Did not get job doneDid not get job done
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After the part was delivered, the second guy came to install 90 minutes past the one o'clock to five o'clock time for my service. There was no call to let me know he would be late, only a call saying he was coming.Herb C, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.