Maryville, TN repair reviews

Did not get job done

After the part was delivered, the second guy came to install 90 minutes past the one o'clock to five o'clock time for my service. There was no call to let me know he would be late, only a call saying he was coming.

I wanted to let you know of a poor home repair service visit I received on 4/21 for my Dryer. The Technician was Nathan P who did a poor job on the service call. In taking apart my dryer to diagnose the issue, he broke the control panel off the unit and scratched the side of the dryer. He was very careless and was having trouble getting the dryer apart. I witnessed him prying and pulling at parts in an unprofessional manner. In addition to the poor service, the technician wasn't even going to say anything about the broken panel until I confronted him. He never acknowledge the scratch on the side on the unit. Also, he kept going outside for long periods of time and didn't keep me informed on what he was doing nor as to the status of the repair. I had to ask him questions to gain any information. Finally, he said he'd have to order the parts & would have to return to finish the repair. On the return visit, I was greeted by a different tech who was very good and was able to get my dryer fixed. If not for him, I would be in a terrible shape. I wish I could rate him 5 stars but I can't because the of the experience I had with Nathan P.

Were here on Tues and completed the job in a timely manner.

Our technician was on time and courtesy. He worked hard to find the issue. Unfortunately, LG is not providing parts. Thankful for the time and glad I could be given a way to Repar it myself until a part is available

They keep you updated on what’s going on !

Showed up on time.

Technician was knowledgeable and polite

always helpful

Fix the problem with one trip