Cookeville, TN repair reviews

All Reviews are from verified customers of Sears Home Services.
4.4 out of 5 stars

1–10 of 49 Reviews
  1. Terrible

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    They came out some time in May and repaired a part. This cost me around $114. When we used the washer, the spin was so loud, it sounded like a jet engine. They came out again on June 9th and said it needed a part and they had it in stock, he would be back the following Thursday. When I received the scheduled date, it was July 14th. I called several times, chatted online, asked for a supervisor to call me back with no luck to change date. They finally changed the date to July 7th, a month with no washer. What would you do with no washer for a month? Luckily I have great neighbors and they allowed me to use their washer. They did come out on July 7th and washer is now fixed for another $414 repair. I am not happy with Sears Home Service.
    CROSSVILLE, TN
    July 10, 2022
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    Dear Elizabeth, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    Sears Home Service on July 15, 2022
  2. Great service

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    Had to wait 24 hours for it to cool down.
    CRAWFORD, TN
    June 10, 2022
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    Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    Sears Home Service on June 17, 2022
  3. Great service but installation cost ridiculous!

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    Our technician was great. He was very honest and told us the part would cost $100 but the cost to install it would be $500. It took 5 minutes to install! Next time, would purchase the part and install myself.
    COOKEVILLE, TN
    November 12, 2021
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    Thank you for sharing your great rating! We thank you for choosing Sears Parts Direct and hope you recommend us to your friends and family.
    Offline on November 13, 2021
  4. great service /////////////////////////////////////////////////////////////

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    done a real good job
    COOKEVILLE, TN
    November 06, 2021
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    Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    MSO Offline on November 07, 2021
  5. Great service

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    Very helpful service. Would recommend to everyone.
    CROSSVILLE, TN
    September 17, 2021
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    Dear Cheryl, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
    CS offline on September 20, 2021
  6. Long wait for service

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    No complaints about the serviceman, he was excellent. Wait time for service was over 3 weeks! That's a long time to go without a washing machine! Then, the price for repair was HIGH. I bought a brand new washer for $200 LESS than repair of the old one.
    MOSS, TN
    September 10, 2021
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    Dear Connie, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
    CS Offline on September 10, 2021
  7. Service Personnel Was Great

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    Thought price charged was a little overboard. Part was only 7.00 but bill totaled 360.00.
    CROSSVILLE, TN
    August 16, 2021
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    Dear Theodore, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
    CS offline on August 16, 2021
  8. Great service!

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    Service man was on time, friendly, and completed the service quickly.
    CROSSVILLE, TN
    January 30, 2021
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    We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
    CS offline Team on February 01, 2021
  9. Good service.

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    Annual check-up...
    CROSSVILLE, TN
    August 30, 2020
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    Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    CS Offline on September 01, 2020
  10. expensive

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    Fixed the problem quickly, 45 minutes, however charged $178 labor !!! Plus the $104 service fee, and wow !!!
    JAMESTOWN, TN
    August 07, 2020
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    HI CHERYL ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
    cs offline on August 07, 2020