Pittsburgh, PA repair reviews

All Reviews are from verified customers of Sears Home Services.
4.1 out of 5 stars

1–10 of 50 Reviews
  1. Terrible, awful scheduling ....canceled me 3 days in a row!

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    HORRIBLE service! I was scheduled 3 days in a row and each and every appointment was canceled SAME DAY!!! SAME message! You're appointment time is "NO LONGER AVAILABLE." That after I took EACH of those days OFF FROM WORK as a psychologist in a hospital (NOT EASY or FAIR to patients nor the hospital let alone my colleagues!). ABSOLUTELY UNACCEPTABLE! Then, though the guy was very nice ... he didn't move the machine or take anything other than the tip panel off (required only 2 screws!). He could not replicate the massive leaking... so he left! Within 15 minutes of his departure, I started a load of laundry and water AGAIN went everywhere! So, I immediately called Sears back to see if he could turn around and come back. Much to my surprise and pleasure, they said, YES, he would "return within the hour." After 90 minutes I called AGAIN and was told that NO ONE is coming back today and that I do NOT have an open service ticket?!!!! For all of that .... I PAID $149.00. I insist that those monies be returned! That was the WORST SERVICE EXPERIENCE I have ever had ... and I'm nearly 60 years old. The following day, I had another company come out. He immediately pulled the washer from the wall ... revealing a lot of water! He removed the back panel and identified a cracked container (that whirlpool no longer makes). He also ran the error codes on the unit and found 5 error codes. 3 related to a problematic drain, 1 was a problem with water sensor and the last one with compression. After nearly an hour of diagnostics and identifying 2 required parts that are no longer made it was decided that I would need to replace the 3 year old unit (that I purchased from Sears!). He charged me his $80 diagnostic fee. HUGE difference in thoroughness! Please advise as to when to expect the $149 refund on my credit card!
    PITTSBURGH, PA
    February 12, 2023
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    Dear Trish, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    MSO Offline on February 13, 2023
  2. Terrific service person outstanding service

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    Terrific service person! He goes the extra mile to help out … he is why I an a repeat customer!!
    BADEN, PA
    October 22, 2022
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    Dear Steven, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
    Sears Home Service on October 24, 2022
  3. Very professional and great customer service

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    Fixed my dryer fast!
    WEXFORD, PA
    April 04, 2022
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    We love 5-star ratings! Thanks for choosing Sears PartsDirect!
    Sears Home Services on April 04, 2022
  4. Great Service Thanks !

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    Hi Thank you so Very Much to the Sears Repair Men for Fixing Our Stove and Our Oven , on Thur . 3-24-21 and on Thur . 3-31-22 , for Our Family !! Be Safe The Fisher Family Mon . 4-4-22
    SHARPSBURG, PA
    April 04, 2022
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    Thank you for sharing your great rating! We thank you for choosing Sears PartsDirect and hope you recommend us to your friends and family.
    Sears Home Services on April 04, 2022
  5. Fixed what other repairman couldn’t

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    Found the issue quickly
    PITTSBURGH, PA
    March 05, 2022
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    Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    Sears Home Services on March 05, 2022
  6. Dishwasher diagnosis

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    I had confidence in this repairman, which is more than I can say for the service I was supposed to receive from Lowe's. I could tell he knew what he was doing. Confidence goes a long way.
    WEXFORD, PA
    February 12, 2022
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    We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
    Sears Home Services on February 12, 2022
  7. Great Service

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    Great Service and very knowledgeable
    PITTSBURGH, PA
    February 01, 2022
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    Thank you for sharing your great rating! We thank you for choosing Sears PartsDirect and hope you recommend us to your friends and family.
    CS OFFLINE on February 01, 2022
  8. Easy and fast to get an appointment

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    The service repairman kept me updated about when he would arrive, which I appreciated. He took care of the problem with our oven quickly and with care.
    PITTSBURGH, PA
    January 07, 2022
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    Dear Nan, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
    CS Offline on January 07, 2022
  9. Great service

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    Fixed my washer!
    PITTSBURGH, PA
    December 07, 2021
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    Dear Paula, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    CS offline on December 12, 2021
  10. on time great service

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    tech was on time and job was done in less than an hour.
    PITTSBURGH, PA
    November 21, 2021
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    Dear Steve, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    CS offline on November 22, 2021