Pittsburgh, PA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 96 Reviews
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see about also very costlyDear Sarah, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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I scheduled a repair on my range and took off from work twice. Both times, the technician gave me an appointment window, updated it, and then cancelled at the end of the day. I will never use your service again. I ended up repairing it myself using YouTube tutorials.Dear Marc, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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The process to set up an appointment was super easy. Leonard, the repair person was on time and was very thorough. Instead of replacing my pump on my dishwasher, he tried cleaning it first, which worked saving me at least $200.00. I would highly recommend Sears and Leonard in particular.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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The repairman was fine. The service protocols are terrible. If the customer has to provide the necessary part because Sears won't order it for their own product line, then the customer should not be charged twice for a service/diagnostic call. The diagnostics were done, the customer provided the part and then the customer was charged for a 2nd diagnostic call. Poor policy and no one to discuss this with.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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best service man i have had in yearsThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Chris the technician was knowledgeable and professional. I would recommend him to anyoneHI JOYCE ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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I don't knowThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Not satisfied.Hi, DAVID C, we would like to provide you with some assistance regarding the Washer issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
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He was very informative.Hi Michelle, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Repairman knew exactly what the problem was . Very efficient