Langhorne, PA repair reviews

It’s been four days to early to tell

I used the microwave one day after repairs and the other day it was not working.

Excellent Service

E mail system is ok at best. Customer service was courteous but not knowledgeable

The tech told us what a great job he had done and told us we'd have to replace the vent hose, which is fine. BUT the back vent of the machine where the slats are was still full of dryer lint. The lift-out lint filter was missing some of the felt gasket, which he didn't mention, and really should be replaced. Also one of the screws on the back of the machine wasn't replaced. In general, he has issues: he is very hard of hearing so he repeats himself constantly and very loudly; his legs are bad so he can't negotiate stairs more than once; he seemed to get lost in the house looking for the front door (which was open). We had the distinct feeling that he has cognitive issues and wondered whether he should be driving.

After waiting over a month for the service, I was pleasantly surprised at the level of service provided by Thomas G. He was very thorough and professional.

came on time within the window

We are accustomed to great service from Sears but John was exceptional.

The tech was on time and thorough.

While the Repairman and the work done were exceptional, the time I had to wait to receive all of the parts was unacceptable. this was the second time the washer had to be repaired and it was exactly a year later that the part gave out that was replaced in 2017. I would think parts should last longer that one year.