Johnstown, PA repair reviews

All Reviews are from verified customers of Sears Home Services.
3.8 out of 5 stars

1–10 of 33 Reviews
  1. Horrible repair and even worse customer service

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    I called for a fridge not making ice. The repairman came. Opened the door of my fridge and saw ice on the wall. He did not take the back of the fridge off to look at the condenser, fan, or anything. He told me that I need a new fridge and left. The fridge is cold. The items in my freezer are frozen solid. Upon trying to reschedule a visit I can't get anyone to answer the phone. The chat is useless. I can't find anyone to help me to actually have someone diagnose the issue with my fridge and I've paid over $150. Worst repair experience that I've ever had.
    NEW ALEXANDRI, PA
    February 14, 2023
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    Dear Tina, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    MSO Offline on February 16, 2023
  2. broke down

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    it still don’t work
    JOHNSTOWN, PA
    March 22, 2022
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    Dear Chris, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
    Sears Home Services on March 24, 2022
  3. Washer repair

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    The service was very good and we’re happy to be able to use our washer again!
    LIGONIER, PA
    November 01, 2021
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    Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    MSO Offline on November 02, 2021
  4. Great service!

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    We will de
    LIGONIER, PA
    August 13, 2021
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    We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
    cs offline on August 14, 2021
  5. Service is incomplete!

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    Repairman was very helpful in terms of advice. However, the dishwasher still does not dry the dishes. I must hand dry. After 4 service visits in a year, I am very frustrated!
    SOMERSET, PA
    February 25, 2021
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    Hi Joyce, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team. We have checked our records and see that service was completed by our technician by installing the parts. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
    CS Offline on February 25, 2021
  6. Great

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    Replaced my cooktop. I’m glad my kitchen installer came too because it was a two person job.
    MINERAL POINT, PA
    February 22, 2021
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    We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
    CS Offline on February 23, 2021
  7. still not resolved-will try to get burner replaced

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    Have trouble with oven light-not resolved ]Large burner on right front does not heat evenly-could not fine anything wrong
    WINDBER, PA
    January 22, 2021
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    HI CATHERINE ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist as per records we request you to please contact repair solutions team at 1-800-665-2127 to set up the appointment to fix the issue.
    cs offline on January 23, 2021
  8. Knowledgeable

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    Continued great service.
    BLAIRSVILLE, PA
    November 27, 2020
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    Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    CS Offline on November 30, 2020
  9. Took 5 weeks and $268 to replace a belt for the dryer

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    Not happy with the long delays on the phone to schedule appointments and to communicate with staff and of course the long wait and the inflated expense.
    LIGONIER, PA
    July 18, 2020
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    Hello Daniel, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    CS OFFLINE on July 20, 2020
  10. Very pleased and satisfied

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    Definitely would recommend. Completely satisfied
    JOHNSTOWN, PA
    July 02, 2020
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    Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
    CS Offline on July 06, 2020