Greensburg, PA repair reviews

Happy with service

Repair man wouldn't listen to me said everything was good. Have another appointment this week

I got an appointment quickly and the technician was great.

Service tech did not call, appointment was scheduled between 8 to 12, tech came at 1.30 late. Tech damaged side of refrigerator, the side metal is warped, and damaged. Tech said he would not repair until cat hair and food was cleaned, the amount was very small, tech should of had vacuum. Tech left old condenser in kitchen. Tech attitude was very poor, tech sat in truck for twenty minutes prior to knocking on the door, tech departed at 3.45 hours. I do not want that tech to return. He did not leave his name or any invoice. No communication, late, not courteous, did not clean up, no care as he damage side of refrigerator, left old compressor in kitchen and told us to depose of it.

Ice tray came off track and I couldn’t put it back on. Called to get repair, took 1/2 day off work, expected him between 1-5. 1st guy texted me said he was on his way at 4:30 then no showed. I texted him at 5:30 and he said the call was taken from him. Without a call Sears rescedules repair without us knowing then 2nd guy shows up a few days later. 2nd guy takes ice maker apart, says he doesn’t have a part and leaves. Ice maker is still in pieces on my counter and now I guess I have to call AGAIN to get this fixed.

The time to put the job into the system and to pay was longer than the service. The service was top notch! The rest is such of waste of time.

It only took 8 weeks to get my oil changed and blades replaced. All I have to say is never again. I took 2 days off work to have technician not show up. Than when he did did not have the correct parts to perform the job. So you tell Sears, basic oil change, change filter and blades. No filter and blades had to order. This entire process from when I made the appointment to completion took 3 plus months. Sears service used to be number 1 in the industry and now it is at the bottom of the well.

Men that came were very professional and did a great job. The only down side was a specifically asked on the phone when setting this up for vent cleaning which I was told,they did. When they arrived I was told,they didn't. However, despite that I feel they did a great job and the price was fair.

So far, so good, as sears continues its downward spiral. Have had good luck with the techs for my lawnmower and now my kenmore elite refrigerator. I’ve had lots of issues with sears getting the parts the techs need, but the techs have been more than accommodating, and honest as they hunt for parts themselves. Eventually my items were fixed or replaced under warranty. It’s an overwealming process designed to be frustrating, but as you navigate through the minefield of less than knowledgable phone staff, you will find who you NEED to talk to find a resolution. Their warranties are iron clad, but that works in your favor as well if you follow the rules. We will see how long they honor their service agreements as their business model slowly sells off any assets they have. Time will tell.

Got a next day appointment and all fixed! Very happy!