Happy Valley, OR repair reviews

Good info from service man

As usual with Sears, it takes many appointments to get anything fixed. The first technician spent time arguing with me about the parts needed but reluctantly ordered. Then the second technician came back to install them. And that was a weird experience to say the least. Now the dishwasher is as bad or worse than ever. UGH. A 3rd visit coming up. Wonder what kind of a technician this time . . . The rating is being kind. Average for Sears as a company rates a 1 star.

The scheduling phone system needs improvement. The repairman was 2 1/2 hours later than the end of the arrival window. I had to call HQ to find out where he was. I understand repairs can take longer than one might expect. Yet, when running so far behind a courtesy call would be greatly appreciated. After my call to HQ the repairman did call and give me a heads up but that was 2 hours later than the end of scheduled time. The repairman was very polite, professional, and knowledgeable, once on-site. He cleaned up very carefully. I would have zero hesitation in having him in my home again to service my appliances.

I used them a week ago, and so happy I did

I was impressed with his professionalism, knowledge, and work ethic.

polite serviceman

very polite

They were quick to come and fix my loud squeaky dryer

Even helped track down the a water filter replacement that Samsung doesn’t make anymore.

Perfect service for my riding lawn mower and it now runs like a brand new machine again. The repair man knew exactly what he was doing and was very efficient at the task.