Happy Valley, OR repair reviews

He was very nice.

On the morning of my appointment (scheduled 3 weeks earlier) I awoke to a voice mail message informing me that a technician had called out sick. So I tried calling customer service (a call center in India, it turns out) to reschedule. Over the course of 4 calls (I got disconnected twice!) they insisted that they could not reschedule me until another 4 weeks out. In other words, instead of shifting the queue of appointments, they wanted to simply bump me (and I assume any other customers who had appointments the same day as mine, to which the out-sick tech had been assigned) from the head of the line to the end of the line. And in my case, instead of being without an oven for 3 weeks, I'd be without one for 7 weeks. NOT ACCEPTABLE. So I finally gave up on trying to reschedule, and tried instead to cancel the service. That took two more frustrating calls. And it may take even more, because now, 2 days later, I'm STILL not certain as to whether or not I will be properly credited for the labor fees. SHS you see, charges in advance for both parts that need to be ordered (which I can understand) and estimated labor (which I don't understand - it's a bogus practice in my opinion). Overall, the SHS customer service folks in India seem to be both under-trained and otherwise generally disempowered in terms of their ability to try to provide customer satisfaction. And there is apparently no local customer service presence (or if there is, SHS does an outstanding job of keeping it a secret). Even in a metro area of over 2M people. So bottom line, I will never consider using SHS again. Based on how little they seem to care about the customer, the SHS business fully deserves to end up in the same place the Sears retail business did.

How about either fixing or repairing as I’ve paid for?

So glad I was finally able to get through, on the phone, to someone and they were able to get the Dryer preventative maintenance scheduled for the same day as my washer service.

The service man was wonderful. Speaking to anyone on the phone from Sears is always difficult.

The tech was friendly and professional. Answering all my questions explaining everything and offering tips.

Service person was thorough, quick, and polite. He know what he was he was doing!

Excellent job by Anthony

I'm so glad Mark came to service my range. He was the most thorough technician I've ever had. He recommended having my fan looked at for he felt it was too loud.

This was, I believe, the fourth visit I've had from a repair technician to fix an ice maker in my fridge that does not make ice. It has not made ice for 3 or 4 years, and each time a technician decides to replace it, pointing out that there is water going in and that it will make ice within 12 hours. Once again... New ice maker, no ice. My 5 year warranty is now expired and my request for a new refrigerator during the service was not honored. I don't understand how it can take so many failures to make them see that a fridge replacement is the only option. Sears needs to take better care of its customers. I paid good money for the warranty I purchased and I got nothing out of it.