Happy Valley, OR repair reviews

He came the day after I called and repaired the problem.

The whole process to get annual maintenance service is very easy. The locally contracted service person was professional, kind, and offered very helpful ideas.

Great service from A & E Factory Service. Unfortunately the the GE dryer has had two service visits since I purchased it in 2017. This is not good.

I use them a few days ago and I’m happy I did, my fridge works.

He was very nice.

On the morning of my appointment (scheduled 3 weeks earlier) I awoke to a voice mail message informing me that a technician had called out sick. So I tried calling customer service (a call center in India, it turns out) to reschedule. Over the course of 4 calls (I got disconnected twice!) they insisted that they could not reschedule me until another 4 weeks out. In other words, instead of shifting the queue of appointments, they wanted to simply bump me (and I assume any other customers who had appointments the same day as mine, to which the out-sick tech had been assigned) from the head of the line to the end of the line. And in my case, instead of being without an oven for 3 weeks, I'd be without one for 7 weeks. NOT ACCEPTABLE. So I finally gave up on trying to reschedule, and tried instead to cancel the service. That took two more frustrating calls. And it may take even more, because now, 2 days later, I'm STILL not certain as to whether or not I will be properly credited for the labor fees. SHS you see, charges in advance for both parts that need to be ordered (which I can understand) and estimated labor (which I don't understand - it's a bogus practice in my opinion). Overall, the SHS customer service folks in India seem to be both under-trained and otherwise generally disempowered in terms of their ability to try to provide customer satisfaction. And there is apparently no local customer service presence (or if there is, SHS does an outstanding job of keeping it a secret). Even in a metro area of over 2M people. So bottom line, I will never consider using SHS again. Based on how little they seem to care about the customer, the SHS business fully deserves to end up in the same place the Sears retail business did.

How about either fixing or repairing as I’ve paid for?

So glad I was finally able to get through, on the phone, to someone and they were able to get the Dryer preventative maintenance scheduled for the same day as my washer service.

The service man was wonderful. Speaking to anyone on the phone from Sears is always difficult.

The tech was friendly and professional. Answering all my questions explaining everything and offering tips.