Nanuet, NY repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 438 Reviews
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Stated it was a plumbing issue when in fact it’s the tank. Now we have a floodHi Scot, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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technician was very nice and professionalThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Worked fast and solve easyHello Francisco, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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They hold you hostage 8-6 and do not update the website to give you any idea when the tech will actually show up on the day of service. On the first date I was scheduled for the tech just rescheduled the appointment at 6:05 PM to 2 weeks later without even the courtesy of a phone call. You would think after this experience that at least on the ticket 2 weeks later you would be the first call, but no the tech shows up at 5:50 PM, holding you hostage for another day. After the tech left, I noticed 2 holes in my ceiling as the tech stepped in the wrong place in the attic and pushed nails down :( Just sad...HI LEONARD ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. as per records we request you to please contact PABA team as they will have access to it as item is covered under MPA please contact at 800-927-7836 .
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I am contesting 2 charges to my credit card on 8/20/20 for $382.35 and $65.02 for a compressor that did not fix the problem.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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My technician was on time and completed the job quickly. I highly recommendHi Maryann, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The repairman did absolutely nothing but open the refrigerator and take a picture of the model and serial number and prepared an estimated bill which included the $119.00 nonrefundable fee for the technician visit. He gave me a return date which was 18 days later and the part never arrived. He told me to defrost the refrigerator one day prior to his arrival. The icemaker was not functioning. I ended up remedying the problem myself. I am still awaiting my portion of the refund that I am entitled to according to Sears. I ended up canceling the order. Totally ridiculous service.BENNIE C, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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2nd try, still not workingWe apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The technician was very knowledgeable and experienced. He identified the problem quickly and was able to correct it. The dishwasher now works very well. My only criticism is that he was supposed to arrive by 5:00 pm. He finally got here around 5:30 but I was never told that he would be late.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Professional and knowledgeableThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!