Nanuet, NY repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 457 Reviews
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Technician properly repaired appliance within acceptable time. BUT all technicians should be instructed to park their vans on the street. My technician pulled into my asphalt driveway on a hot sunny day and then proceeded to do a “k” turn on my driveway to turn around. There was no need for this and he damaged my driveway. He should have simply backed out of the driveway. Definitely the dumbest thing I have ever experienced.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Technician properly repaired appliance within acceptable time. BUT all technicians should be instructed to park their vans on the street. My technician pulled into my asphalt driveway on a hot sunny day and then proceeded to do a “k” turn on my driveway to turn around. There was no need for this and he damaged my driveway. He should have simply backed out of the driveway. Definitely the dumbest thing I have ever experienced.Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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Unit is fixed. Tech knew exactly what to doThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I was very pleased for a job well doneThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I had to resort to emailing Sears executives and getting a Liaison from hq to assist me. Total rubbish. One should not have to live 16 days without a refrigerator!!!!Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Juan was very professional and answered all my questions.Thank you for sharing your great rating! We thank you for choosing Sears Parts Direct and hope you recommend us to your friends and family.
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I got a replacement date of Dec 6. Someone called and I wasn't home, they said they would call back at 2PM; they never did. I sent emails to you, but got no response. Is something wrong?Dear Elizabeth, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Originally the service guy had a hard time meeting the appointment Sears gave me because they send him in so many different places. But he was able to call me when I was home and it was convenient for both of us to come over. He did a good job of checking out the fridge and all was good. Was a very polite young man.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Juan was very efficient and had the maintenance done on no timeDear Susan, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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waiting to hear back about what can be doneThank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.