Massapequa, NY repair reviews

Work was completed but part is not working correctly. Still having occasional problems.

This was my first experience with this service and it was very good. John, the serviceman, was friendly and helpful.

Came in, did the job, explained everything and left. Perfect!

I used this service a few days ago and the gentlemen arrived on time. He new what was wrong with my appliance and fixed it. Very happy with this service

We have been having problems with our dishwasher since the first month we had it and have had the motor replaced three times, (1st replacement was in the first month) But because the motor has not been replaced three times in ONE year, they will not give us a new dishwasher. I have six children and I rely heavily On a good working dishwasher, but the track record has been that it will work for three months and then it starts to not work it takes a couple weeks for me to get a Sears technician here and then they tell me I need a replacement part so by the time the part comes in and the sears technician comes back, we have gone a month without a dishwasher at least. In fact, this summer we went without a dishwasher for three months because instead of sending me a Sears technician, they sent me an outside provider who kept telling me that the dishwasher just needed to be rinsed out with vinegar. Of course he left without fixing it and the dishwasher still didn’t work after I did a vinegar cycle and continue to clean it out, etc. the next time I called to make an appointment they were sending the same company who just didn’t show up on the day that the appointment was made. I scheduled a third appointment and they did not show up again because they claimed that my dishwasher has mold in it which is absolutely false. Finally by the time I got a Sears technician to come weeks later, he saw that the motor was not working properly and the spinners were not spinning, which is what I told the other technicians before but they failed to even look at the spinners. By the time the Sears technician came back this week, we were extremely frustrated and the technician was not willing to deem our dishwasher as unrepairable so that we can get a new one and he broke one of our mugs, my favorite tea mug! I can’t believe that Sears would not replace our dishwasher especially given the problems we’ve had with it since the first month we bought it. We will never use sears again and we will absolutely put poor reviews everywhere we can. They make it absolutely impossible for good people like ourselves to get a new working dishwasher. It has caused me so much stress and I can’t even get out of the house to go buy a new dishwasher easily and take the time to buy one online because I am a stay at home mom with all of my children under the age of nine. It’s just ridiculous!

Dealing with making the appointment for service, and the nice service person, was a snap. Denying replacement of part wasn't. I felt they did not stand behind the "if part cannot be replaced/repaired, a new model would be given, or percentage of cost by consumer to replace part" In my case, it was what they deem cosmetic. I wasn't even given the option of paying for new part. I pay for 8 different appliances on the protection plan. Feels like a waste of money.

Greatest service man

Service with Sears has been a nightmare. Many calls for 2 months and still he part that needed to be replaced came and did not work. The technician was great no problems with him, excellent service.

repair guy was very professional and seemed to know what the problem was. Later in the day when using the washer the same problem occured again. Since then I can't use the washer withouy crossing my fingers. Waiting for repair tech to come back. Was told that I have to wait ten days.

Andrew our service technician was knowledgeable and professional. He took the time ton explain the necessary repairs. Worked neat.