Massapequa, NY repair reviews

All Reviews are from verified customers of Sears Home Services.
4.2 out of 5 stars

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    November 22, 2018
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  2. Prompt, efficient, friendly and got the job done.

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    We had the same technician as the last time and he knew exactly what was wrong.
    MASSAPEQUA, NY
    November 17, 2018
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    November 10, 2018
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    October 19, 2018
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    October 10, 2018
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  6. Great service!!!!

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    My repairman was prompt and efficient on completion of my dryer repair!!!
    AMITYVILLE, NY
    October 07, 2018
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    October 07, 2018
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  8. Service was great

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    So happy we called them problem was taken care the next day
    MASSAPEQUA, NY
    September 17, 2018
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  9. Working great now

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    Our service tech, mr burke was quick on the diagnosis and efficient with the repair. It took awhile to get an appointment and then a week for the part. This was very annoying to be without a refrigerator for so long. Service tech was great. Sears could do better with diagnosing the problem so the tech can come prepared to fix it. He walked in the door with the diagnosis and said it would be 5 days at least to get the part. If it’s a known problem, why not send the tech out with the proper parts to fix right away?
    MERRICK, NY
    September 09, 2018
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  10. No Parts!

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    When I set up the appointment, I asked if they had the part in stock and if the repairmen could bring it with him. I was told the part is in stock and they would bring it with them. Repairman shows up without the part. It states in his computer to bring the part(?). So there is nothing he can do but he wants to charge me for the service call. This is not settled yet. When I spoke to Sears they tried to explain that is not the way they do it. So I questioned why the person who set up the appt. did it. OIF course there is no reasonable answer. But they wouldn't reverse the charge. They haven't been paid yet and they are in for a big fight. We'll see if they even post this review!
    BELLMORE, NY
    July 28, 2018
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    Thank you for taking the time to bring this to our attention. We hate to see that you have had an experience like this and apologize for the inconvenience. We will be forwarding this information on to the proper channels for future improvements. We appreciate your business and hope to assist you in the future.
    SHS Social on July 31, 2018