Massapequa, NY repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 50 Reviews
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Had to wait two weeks for a part to come on! The replacement part was a common part that should have been on the service repair truck and repaired same day. They also do not give you a 2-4 hour window for your appointment you need to be home from 8-5,,, absolutely ridiculous! They also charge a $99.00“diagnostic fee “ on top of labor charges and do not apply to the repair fee as most service companies do. Extremely difficult to speak to a person on the phone. Less than satisfied with SearsDear Sue, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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We used them 3 days ago after paying $175 and still have same problem occurring. Have a new appointment for this Thursday Nov 17. Very disappointed!Dear George, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Had snow thrower prepared for winter. Oil change, sparkplug, air in tires. The technician ensured that the thrower started with and without the electric starter. I am pleased with the service.Dear Louis, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Is the best service im recommended to anyoneThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Kind. Friendly and knowledgeable I appreciate all that you didThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Will use againThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Polite technician for maintenanceDear Ann, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears! Thank you, Bob K Seas Member Sevices
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Very happy with serviceWe are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know, we appreciate any and all feedback. Thank you for choosing Sears Parts Direct!
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The Tech really knew what he was doing, repaired the dryer right away!Dear John, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I had two parts ordered and installed by the tech but the problem with my dryer persists. I requested a DIFFERENT tech to come to my home and fix the issue. Machine stops during cycle and buttons get frozen.RONALD C, we apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.