Kingston, NY repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 152 Reviews
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The tech was great. He knew his job and explained the issue very clearly. The only problem I noticed was the multiple phone calls with arrival times over a 24 hour period. It was confusing and somewhat irritating.Dear Lois, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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i've waited, including on an "Emergency" level repair. i'm w/o a very expensive refrig, with a husband who is very ill & I have to keep his medication refrigerated, i have lost insulin & food already. We live too far for food delivery, living out of coolers, i've begged for help.... do i beg more?Dear Tom, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Repair took 7 weeks to complete.with the part sitting on my kitchen counter for 4.5 of those weeks. The repairman scheduled when he was going to come back to do the repair but the day before arrival I received a call saying he took the week off. I had to take 3 days off from work to have a relatively dimple repair done. Everyone I spoke with could not care less. A supervisor was supposed to call me back within 2 hours. That was 2 weeks ago. Still no call. No compensation for my time, if anything the labor should be refundedDear Jill, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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after a very short time in my home and without taking apart the washer, the service person provided a diagnosis and repair estimate far above the cost of a new washer. perhaps it was an obvious issue with an obvious (expensive) solution, but i was not confident that the diagnosis of the problem was thorough.Dear Mark, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Frank, my Sears Technician, was excellent! He is professional, friendly, and does a thorough job!Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The gentleman who came by was knowledgeable, helpful, respectful- 5 stars for him. However, the policy where we had to pay nearly 200 bucks for the visit, only to be told that it was not in your company’s capacity to order the part and make the repair, seems unfortunate in the least.Dear James, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Thorough and very pleasant.Hello Mariann, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Bryan was great and super fast!Bryan was great and super fast!
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the dryer was not fixed properly. Now It's going on two weeks with out a dryer!!!!!!!! Not a happy customer. They have to come back and get it right!We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The technition Robert, was informative, professional, and performed great workmanship and customer service.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.