De Witt, NY repair reviews

So happy with the service

On time and knew his stuff

But, I cannot believe I paid $300+ to replace a $20 fuse. That is just not right.

Technician was ok - fixed the problem with my dryer. When he worked on the dryer, vent hose became unattached. He took out the washer hose from drain, moved washing machine & re-attached the vent hose. Put the washer back - I paid & he left. Put a load of laundry in - went to change from washer to dryer and found a flooded basement! Technician forgot to rep[lace the washer hose into the drain and, therefore, flooded basement!!! Spent the next 2 hours wet vac my basement!!! I would very much appreciate som,e money taken off this repair. I was offered a Sears gift card - which I have (don't really want) no Sears stores around here anymore.

Excellent job!

On time and professional

My dryer broke and the part was unavailable so the service technician ordered the part which was delivered to my home and rescheduled his visit. The following week the tech arrived and in the process of taking apart the dryer, the blower cracked which resulted in going to an appliance part store, purchasing a new blower and returning to complete the job. Dryer now works perfectly and I’m very happy to finally be able to complete my laundry. Thank you Sears!

The service technician was extremely thorough and very easy to talk to.

Called and service was scheduled in a timely manner.

Great service