4601 E Main St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Michael is GREAT-warranty company is awful
Had it not been for Michael we may never have gotten our stove fixed. He was competent and showed up when HE told us he'd be here. On the other hand, the company he works for, A & E, or Sears Home Warranty, is terrible. They schedule appointments but then don't put them on the schedule because when no one shows up and you call, they say they show no appointment scheduled, and at the same time you are continuing to get emails about the upcoming scheduled appointment. They cancel appointments out of the blue, lie about you not being at home when they arrive when you have sat there all day waiting for them to arrive, causing you to reschedule AGAIN, and lie about parts being canceled or not delivered when they are sitting at the customer's house waiting for someone to install them. They promise to escalate your problem and have a supervisor call the next day, but that never happens. Probably one major thing they could do to fix these problems is to document the conversations with the customer. Obviously, no one keeps notes at the call center so when you have to call them, they don't know they are the 50th person you have already spoken to or why you have already called 50 times. It is extremely frustrating. I will definitely not buy a warranty through this company again if there is any other option, but Michael was NOT the problem. He was great and we would welcome him back into our home in the future if we have any other problems while our appliance is still covered under this awful warranty. BTW, if you look at the reviews for this company on their website, they are amazing, so don't look there if you want the truth! This review will probably not get posted even though it does not break any of the review guidelines.
DE, Farmington, NM
LG Washer
Michael was great, personable and completed all repairs as needed. He pays attention to detail. Thank you.
Jennifer C, Aztec, NM
Dryer service.
He was courteous and thorough. He assessed all of problems and informed AHS so they could order a new dryer.
Maryann J, Bloomfield, NM
Great service
Awesome having someone who onew what they were doing and completed the service correctly... He's helped us before and id recommend him any time
Gareth C, Farmington, NM
Service Rate
Michael was a pleasure to have work for us. He seemed like an old friend, and really knew and understood what he was doing. If I have need another one of your clients for help, I would want Michael!! Diane
Dian W, Durango, MD
Fridge repair
Michael is very personable and efficient. He troubleshoots and explains everything so I can understand. He's very reliable.
Cathy B, Farmington, NM
scheduling
Michael is great but your scheduling him is a mess!!!!!!!!!!!!!
Robbin L, Durango, CO
Michael is great!!!!!!! he has lots of clients to deal with and each client has different issues, He is a blessing to his clients Sears is very lucky to have him
Robbin L, Durango, CO
Washing machine
Error to my washing machine was worth more than it cost. So in the end with friendly service and know how knowledge we got it situated. Thanks mike
Gerimaiha C, Bloomfield, NM
Refrigerator repair
Michael did a great job! Very thorough and professional.
David T, Farmington, NM
