Rockaway, NJ repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 393 Reviews
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The technician was extremely helpful in diagnosing the problem and explaining the issue to me. He was equally as helpful - and nice - when here the following week to install the ordered part. I was very pleased with the service, and happy that the issue was resolved.Dear SUSAN, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family. Sincerely, Samuel G Sears Member Services
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Great Service!Dear ELAINE, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Very helpful and knowledgeableHi Andrea, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Did a great job on compressor. Although $500 in labor seems way high. Also, the ice maker has not worked since this visit!!!!!Hi Don, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected in regards to the service cost. We appreciate any and all feedback from our Members and will share your experience with our service team. We would like to provide you with some assistance regarding the Refrigerators issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
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Repair guy great . Terrible customer service by you . On the phone for 2 to 3 hours on hold on multiple days .Hi Nicola, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected in regards to Customer Service. We appreciate any and all feedback from our Members and will share your experience with our service team.
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I have tried to run the dishwasher several times and it doesn't work. I have to wait until Dec 9. I spent $340.07 for this service. I have purchased EVERY appliance from Sears since 1997. This will be my last service from Sears (oy current serviceable appliance is mr refrigerator and once that is expired, I'm done)Hi Kathy, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Never again will I purchase a Sears product . Your reps kept hanging up on my wife for the service call . The service tech was late on arrival the two times that he came. He also was getting frustrated with the time that he had to spend fixing the issue that he never fixed. I had to call another contractor to fix my problem. This guy came and fixed it in about 10 Minutes !!!I am officially done buying anything from Sears again.Hi Vincent, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Repaired my refrigerator to perfection. If I had one complaint it would be the time I had to wait for my appointment. 2weeks from when I first called.HI BOB ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Prompt, quick work, courteous, professionalHI drum ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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The problem was fixed and the dryer is working great again.HI JOHN ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!