Rockaway, NJ repair reviews

Repairman was quick and efficient. It wasn't a repair per se, but a yearly checkup.

We have been waiting for a hot water heater replacement under warranty for three weeks. The communication to create a scheduling service order for installation was never done. Still waiting. No showers. Washing hands with cold water. Miserable service. Shame on Sears.

Arrival time frame has to be better. A 4 hour window is too long. People have to take of work.

Service you can count on: reliable and knowledgeable

Finally repaired!

Great service all done in a timely manner. Highly respectful and knowledgeable gentleman

We are not too excited with our machine but the support remains excellent

The scheduling process was very painful, especially considering that water was leaking and I had to wait from Thursday to Tuesday for an appointment. Then the tech did not show up when promised and then again when promised a second and then a third time, until almost 5:30 PM. He refused to fix the issue and said I should call a plumber. Mind you, this is a water heater purchased and installed from the same store, and as such, they could not say that the plumbing was not covered, as they installed it. the problem was not fixed and I need to take care of it myself. I am so disappointed with this service. It was the worst ever experience.

very good job

Lucas did a great job. He found the problem and repaired it very efficiently