Hackensack, NJ repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 225 Reviews
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Service man NEVER return to fix microwaveHI ALBERTO ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Back on tread mill next day. Working great.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family
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The technician came and fixed my furnace, I’m so happy with the service, he knows what he’s doing. Very helpful and professional.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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My dishwasher needed a part and the tech checked around different warehouses and found one that had it, told me he could get it that same day and would I like him to come back later in the afternoon to fix it. Of course I said yes, and he did. I was very happyHello David, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Scheduling the appointment for the technician was a breeze. However, the system needs additional specialty work and I am still going around in circles trying to get help with scheduling a plumber. I have so far called 10+ times, been transferred to different people, then given out non working #s or the wrong service companies all together. I need a plumber and the companies they have provided do not offer plumbing services.Hi Aurea, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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I’m happy with the service but very disappointed with Sears! I started by calling Sears to ask a question about a red blinking light, check lint screen. The dryer is used by my son and didn’t remember ever seeing it before. Sears would not answer my question and so I made an appointment to be safe. The tech said it’s only a reminder light and normal. This took 10 seconds. He said $116.22. Seeing I wasn’t happy he took the front cover off looking around. The dryer was clean, but I guess he had to spend a lil time at my home. The manual does not say list the light or it’s function. I’m a Sears customer for over 40 years. Again, I’m happy with the tech, but Sears I’m not!Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Came late but good workerHello Fran, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears! We appreciate any and all feedback from our Members and will share your experience with our service team.
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Sears out sourced us to a 3rd party that came out, briskly ordered a part, and did not contact us about the repair for over 2 weeks. We called sears to reschedule and have started at square one. Do not go with a third party repair.Hi Patrick, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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job well done I really appreciated the serviceThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family
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I used them one week agoThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.