Hackensack, NJ repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 220 Reviews
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I’m happy with the service but very disappointed with Sears! I started by calling Sears to ask a question about a red blinking light, check lint screen. The dryer is used by my son and didn’t remember ever seeing it before. Sears would not answer my question and so I made an appointment to be safe. The tech said it’s only a reminder light and normal. This took 10 seconds. He said $116.22. Seeing I wasn’t happy he took the front cover off looking around. The dryer was clean, but I guess he had to spend a lil time at my home. The manual does not say list the light or it’s function. I’m a Sears customer for over 40 years. Again, I’m happy with the tech, but Sears I’m not!Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Came late but good workerHello Fran, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears! We appreciate any and all feedback from our Members and will share your experience with our service team.
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Sears out sourced us to a 3rd party that came out, briskly ordered a part, and did not contact us about the repair for over 2 weeks. We called sears to reschedule and have started at square one. Do not go with a third party repair.Hi Patrick, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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job well done I really appreciated the serviceThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family
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I used them one week agoThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Happy I called SearsDear Marie, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The Trc. was very good at hid job. He had the problem fixed wright away.Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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The fellow that serviced my refrigerator was very professional, neat work & pleasant.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family
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This is a continuation of my initial review on the day of visit. Problem was not fixed. Machine is now making very loud noises ( no noise before technician visit) And now 3 days later, the error light dh, that the technician came to fix is now coming on again. Nothing fixed and actually problem is worse. This was a waste of time and a visit with potential risk during this pandemic. I’ve specifically expressed this concern when speaking with the multiple reps when scheduling the visit.HELEN Y, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team. Further we see that the laundry center has been repaired on 06/16/2020 under service order #8380- 41809924.
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It's great to have this plan.