Raleigh, NC repair reviews

At the first visit the technician told me the problem had been fixed by refilling the Freon and charged me > $350 for diagnostic fee and Freon cost. The AC failed again after two days and he came back and said there is another issue need to fix which cost 3000 and he suggested me to replace a new unit rather than fix it. I asked him why he didn't find the issue at the first visit and he said it's not his issue. I contacted the Sears again and told me scheduled another technician for me. At the third time, the same technican come over and told me same thing and suggested me to replace a new unit.

This was a great experience. David (tech) was professional, communicated well, and did a great job. Sears was able to move my appointment up by 2 weeks once the parts arrived. I have nothing but great things to say about the Sears repair service.

Takes over 5-7 days to schedule return visit. Have waited on phone to speak to a person from 25 minutes to one hour and 15 minutes when I had to hang up as I could no longer wait

My service tech was good. However, I did not have the dishwasher repaired. I made sure the drainage wasn’t blocked and had a suspicion the drain pump was no longer functional. The tech confirmed that he thought it was the drain pump as well and I paid 89 dollars for that. The tech gave me an estimate for around 458 dollars. I declined. I ordered a drain pump online for 68 dollars and replaced it which took me 15-20 minutes. My dishwasher now works after I replaced the drain pump. 458 dollars compared to 68. I know most people don’t have the skills to replace a pump. But for something this simple the estimate was just way too high.

Equipment working well

Job well done, but wish I had called Sears Help as the fix was so simple I could have done it.

i have been using this service for the past 18 years and i'm really enjoyed it

Our cooktop was leaking gas. Our initial meeting was May 31, when the diagnosis was leaky valves. On June 11, almost 2 weeks later, a technician came to replace the valves, which he did. However, after replacing the valves, our cooktop was still leaking gas. Whether this was because of poor installation or a mis-diagnosis is unclear. I told the technician that the cooktop was still leaking. He said he would be back the next day to finish the job. He did not show up the next day, nor call to notify me. We called Sears to get someone else out to fix the issue. Each call into Sears has been a nightmare. No one knows what’s going on and no one seems able to help. The automated system has been completely worthless – unfortunately once we speak to a person the result isn’t much better. They dispatched someone to come out the next day, however the appointment was automatically rescheduled to later next week. So now we’re $500+ out of pocket, right back where we started, now going on 3 weeks without a working stove. I don’t have a ton of faith in the company to fix the issue moving forward. So far no one has been helpful or willing to remedy the situation to our satisfaction (sorry but a $40 Sears gift card doesn’t make up for me taking 4+ days off work to be there with no solution). Would not recommend!

Washer started leaking after door closed funky. He was in and out.

Technician was able to fix the problem without ordering more parts and making another appointment.