Raleigh, NC repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 355 Reviews
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Did not have the belt for a basic mower used. Even though they knew the address and HISTORY. Will not use again. Too bad about sears going under. This is a consequence, like getting parts now for all products. Tried to charge more, btw, but I sent him packing.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {homeservicereviews@transformco.com} and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Daniel came to our home twice and was great each time. Could not have been happier with the service he provided.Dear Lauren, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Other service providers backed up. Sears Home Service able to meet our needs.Notre, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Waited 10 hours then came. Ordered part. Never showed for next scheduled appointment. Had to get another company to fix.Dear Diane,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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He fixed the problem and replaced the parts needed. It ran while he was here however tried to use it today and does not go into gearGlenda, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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I sent a message one night and they set up the repair for the next day and came through and fixed the issue on the first trip. I’m very happy I found Sears home services and appreciate the professional staff with all the helpHI Jonathan,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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He arrived on time and got the washer fixed very quickly. Very satisfied with the service. Will definitely call them again for any appliance repair!Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family
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The light in the refrigerator was out. It took multiple trips for the service person used by Sears to resolve the issue. Somehow it seems the light in the refrigeration side may have been tied to the one in the freezer. So multiple bulbs had to be replaced, parts had to be ordered which took some time. The service person sears used should have communicated frequently about what was going on. There were days he said he would come and did not, so we did not know what was going on.Dear DOROTHY, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at DOROTHY and provide us with your full name, service address, and associated phone number. We look forward to hearing from you. Regards, Viresh
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I am so happy everything is working good.DearRUBEN , Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family. Sincerely, Samuel G Sears Member Services
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Last week SaturdayThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!