St. Cloud, MN repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 203 Reviews
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Reg Fri works greatHi Laura, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I don’t like that I had to wait 5 weeks to have my oven fixed and that each time the repair man came I had to leave my whole day open because Sears can’t seem to tell me an approximate time that he is coming.Hi Cindy, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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My title says it all. However, my only request would be the 'arrival time" should narrowed down sooner; other companies can do it, these people should be able to do it, too. Going into the day of service all we knew was they would be here between 8:00 to 5:00, until a point in the day when we got a text and call saying arrival would be within the hour. So you end up staying home all day waiting for a call. I would like to see improvement in that area.Thank you so much for your 5-star rating! We appreciate any and all feedback from our members and will share your experience with our Service team.
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My title says it all. However, my only request would be the 'arrival time" should narrowed down sooner; other companies can do it, these people should be able to do it, too. Going into the day of service all we knew was they would be here between 8:00 to 5:00, until a point in the day when we got a text and call saying arrival would be within the hour. So you end up staying home all day waiting for a call. I would like to see improvement in that area.Hi Sandra, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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We were told the parts were in, but, no one showed. No phone call. Nothing! When I called, the person was from the Philippines, didn’t understand them. Asked to speak to supervisor. On hold 10 minutes, then disconnected! Terrible?Hi DAN L,thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. as we see that product is covered under MPA we request to please contact PABA team at 800-927-7836 .
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the washer and oven light cover got fixedWe are glad to hear your repair went well! Thank you for taking the time to leave your rating!
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Very pleased
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need faster partsHello, thank you for taking the time to share this experience with us. We do apologize that the part delivery was not more ideal for you. We sincerely appreciate and value your feedback. Thank you.
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It took a month and a half to get my dishwasher fixed.Hello, thank you for sharing this experience with us. We do apologize that the service has taken so long to be completed. We are glad to hear that your dishwasher is fixed at this time. Thank you.
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Came to look at the issue, didn't know what to do about it and never called back to address itHello Mary and John, we regret to hear you repair service was not completed. We would love to look into this on your behalf to see how we can help resolve this matter. Please look out for an email from our Care Team. Thank you.