Muskegon, MI repair reviews

Doesn't work and service person ruined in the first place. Still not in working condition.

The dishwasher is working properly again. Thanks!!

Stacie is a great repair man, sears even worked with me on times. Having an 8-5 arrival time is insane but kenneth helped me with making notes that I wasn't available until after noon, and stacie was quick at his job as always.

Was a simple fix

He was there three days ago and he did an excellent job

I was very pleased with the technician and the repair.

We have been without a refrigerator now for over a month. The first repair man just didn't show up (you know between 8 and 5) so we had to reschedule. A week later, when he did show up he stayed for FIVE minutes and said "Yep, compressor." The 2nd repairman came 2 weeks later and fixed the compressor. Guess what? Our refrigerator STILL doesn't work! We were told that we have to make another appointment - another week later (Between 8 & 5)! Sears service has been a HUGE disappointment. Everyone is trained to say "Oh, we are so sorry." But - they aren't. They just keep putting you off. I will definitely shop elsewhere next time we need appliances.

I had an appt in Dec to have my ice maker repaired before Christmas. At the end of the day of my scheduled appt I received a call that they were overbooked and couldn’t make it. The next available appt was in Jan. It’s now Jan and I have had 2 different technicians and still no fixed ice maker. I also was not under the understanding the replacement part I was quoted was a refurbished part. Poor communication and poor follow up. Not sure why the same technician from the beginning cannot service me all the way through. And each time I call I’m constantly given a sales pitch for long term service contracts. Won’t use Sears after this fiasco is finally resolved and I have a functioning ice maker.