Livonia, MI repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 197 Reviews
-
Very satisfied with serviceThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
-
Problem is not resolved after service and it is very difficult to connect with a live person for help.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
-
When I scheduled, I was connected with India, who assured me that the service fee of $145 would be credited toward a new machine if such was needed, and a voucher would be given to me. Once arrived, told to repair, it would be over $600, and NO VOUCHER was given or available to be given. I was charged $155, $10 more than told, for nothing. NEVER EVER AGAIN would I call this company for repair. In addition, I was given an early morning time as I work afternoons, was notified twice of delays, their arrival time well into the afternoon thus had to leave, having another person seeing to repair. I was text no less than 6 times about appointment and reschedules and yet when I attempted to get back with the company to offer my very disgruntled feedback, there was no way possible, I continued to be connected with people in India. My attempt was 5 different phone calls (#'s, all either 800 or local). If I would have known all this, I never would had chosen this repair company, and will never again choose SEARS REPAIR SERVICES.We are sorry to hear that you did not have a positive experience with Sears PartsDirect. If you would like us to look into your situation further for you, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a PartsDirect chat representative.
-
He was efficient, worked quickly, and price was very reasonable. I am so glad I used Sears! I will be sure to use them in the future.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears Parts Direct for your part needs!
-
Worked out perfectlyThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
-
The technician was professional and knowledgeable. Did the job quick and effectively. The customer service I recieved through sears was not as good.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
-
The guy was great - he worked so hard to make this darn fridge work! But this fridge keeps setting an error code: Er rFWe are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
-
love love love the rpair person ..neat clean on timeDear Ruthie, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
-
Unfortunately because the second part never arrived the service had to be cancelled. I was charged for both parts along with the diagnostic fee even though the second part never arrived. I then was told that I had to wait 14 days before I could return the first part and get the credit for the difference of what was charged for the parts and the total. I am still waiting for my credit. The ranking for the repair and clean up is for the initial diagnostic service.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
-
Tech came out to fix a kenmore fridge that stopped cooling. Replaced the compressor. Next day fridge still wasn’t cooling. Called to schedule an appointment with another technician. Technician found a coolant line that was very badly pinched and had to replace the line.Dear Jared, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.