Frederick, MD repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 90 Reviews
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Once the service person got here, it was a helpful, speedy fix for a serious problem.
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I called 3 times to make sure they had a notation that the delivery person had a range top replacement. Each time they said they did. The technician cane, no part , no notification. He reordered the part and now I need to take another day off !! Getting in touch with someone is ridiculous and nearly impossible. Horrible horrible customer service. For this reason I won’t order anything from sears again.
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Great service
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I'm happy about sears warranty plan.
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The technician was friendly and competent, but the part replacement did not correct the problem and my refrigerator is still not working. We have had repair specialists out to replace parts twice not counting the time one came and found the parts shipped to be damaged. We called about our refrigerator in July and now still do not have a working refrigerator after 9 weeks. what do we need to do to get a working refrigerator?!?
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No thank you
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Worst customer service! Zero stars!
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I had my refrigerator serviced at the end of June. Thanks to my service contract I did not have to pay the ~ $1,200 bill for all the repairs!! Unfortunately, my refrigerator starting making a terrible noise ~ August 10th. I called for service. When my service man came, he took off the back interior panel to deal with an "ice ball" that had eventually immobilized the fan that had been making a terrible noise. The service man in June had to do the same thing as well as some major replacements. In August, I was told that there is really nothing I can do to prevent this happening again nor anything I can do myself to deal with it other than call for service!!! Only about 6 weeks had passed since the major service had taken place in June!!! Sears should not sell refrigerators that are so amazingly unreliable!!! My problem is not with either repair man but with the ridiculous unreliability of my refrigerator that I bought in good faith from Sears!!!
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Technician was knowledgeable and personable.
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See above title.