Frederick, MD repair reviews

Repairman did not show up...waited 8-5...called...instructed to wait until 7:30...called...was told repairman was over booked and went home. Could not schedule for next day as it should have been. Missed a full two days of work and my sister's 45th birthday party. This was the worst experience I have ever had with a repair service.

The repair person was very helpful and careful with the diagnostics and repair. I was very pleased with the service!

Appreciated the additional information on how to clean and rid the moldy smell that occasionally is present. Dispensers were cleaned and washer cleaned, leaving a fresh scent. Very pleased.

Soonest service appointment opening was 10 days out, and then, sometime between 8-5. So, my wife is at home all day on her only day off work. Tech calls late morning with ETA about 2pm. Arrives, diagnoses issue, replaces part, leaves. Doesn't work. Wait hours, still no joy. Call Sear Home Services, will not send another tech until next appt another week away. UNSAT!!! They will fix whatever eventually, but on their schedule, NOT the customer's. And, the warranty service saves you a little $, but gets you nothing in the way of preferred scheduling. My time is often more valuable.