Frederick, MD repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 145 Reviews
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I only needed a part but I was still charged for a service visit.
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Exact same thing happened once he left and we put clothes in to dry. They quoted us another week until they can come back out. I pushed and they said within two days but no one has arrived ywtWe apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The repair man was outstanding. But we were unbelievably disappointed over our $4000 refrigerator breaking down in four years. The service man said it was poor workmanship and the world was bad in the back of the refrigerator. We did not have a service plan thinking we would at least have it for seven years. We have always bought Kenmore appliances and Sewing Machines. As well as other items. This has been a disappointment of our lives. We will not be buying any more Kenmore items.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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I am happy that they finally figure out what was wrong, and my appliance will hopefully be fixed once the part arrives later next month.Dear Robert, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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The technician was very professional and completed his task in a timely manner.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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I have to tell you that I do not have a Whirlpool washer. I have a Kenmore Stackable Laundry Unit, and the dryer was serviced. The washer for this unit was also cleaned. The technician did a great job and was very thorough. His arrival time was changed three times, and he actually arrived an hour later than the last scheduled time. Other than his arriving at 6:30 pm, I was very pleased.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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He came he diagnosed and fixed within 30 minutes on the day I called!Dear Lee, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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I’m glad I called Sears to have my dishwasher cleaned. I had no idea that there is a filter in the center of the dishwasher that I can remove and thoroughly wash. Now I know and I will be cleaning that filter every week!We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears Parts Direct for your part needs!
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Our technician was extremely pleasant, professional and knowledgeable. He completed the repair quickly and efficiently and was a pleasure to have in our home. His name was Shemar (Tech ID 28589). I would highly recommend him. Wonderful gentleman!Dear Ginny, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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He did explain the work he did on my dryer, also took lint out before attaching the lint shoot/tube back onto the dryer. Dryer is working just the same, saw no differenceDear Jestina, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.