Frederick, MD repair reviews

Service technician answered all my questions

I appreciated the knowledge and professional of the technician. I will use Sears Home services again.

Very patient to complete a difficult job

Did required work quickly and explained in detail what needed to be done and why.

I have always been very peased with Sears' service for more that 10 years!

Our washer had water leaking from it. The tech found a hose had come undone inside the washer. He put it back on and now no more leaking. He didn't tell me that putting a hose back on would cost 225. He was here for 15 minutes but complained that it took him 40 minutes to get to our house and he was over an hour past the given time frame. I would have appreciated him telling me that if he put the hose back on, he would then charge me 225. The confirmation email indicated a 99 fee and then the tech would let me know the approximate cost before completing service but he didn't communicate the cost while looking at the washer.

very satisfied

Once the service person got here, it was a helpful, speedy fix for a serious problem.

I called 3 times to make sure they had a notation that the delivery person had a range top replacement. Each time they said they did. The technician cane, no part , no notification. He reordered the part and now I need to take another day off !! Getting in touch with someone is ridiculous and nearly impossible. Horrible horrible customer service. For this reason I won’t order anything from sears again.

Great service