Frederick, MD repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 140 Reviews
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I have to tell you that I do not have a Whirlpool washer. I have a Kenmore Stackable Laundry Unit, and the dryer was serviced. The washer for this unit was also cleaned. The technician did a great job and was very thorough. His arrival time was changed three times, and he actually arrived an hour later than the last scheduled time. Other than his arriving at 6:30 pm, I was very pleased.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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He came he diagnosed and fixed within 30 minutes on the day I called!Dear Lee, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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I’m glad I called Sears to have my dishwasher cleaned. I had no idea that there is a filter in the center of the dishwasher that I can remove and thoroughly wash. Now I know and I will be cleaning that filter every week!We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears Parts Direct for your part needs!
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Our technician was extremely pleasant, professional and knowledgeable. He completed the repair quickly and efficiently and was a pleasure to have in our home. His name was Shemar (Tech ID 28589). I would highly recommend him. Wonderful gentleman!Dear Ginny, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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He did explain the work he did on my dryer, also took lint out before attaching the lint shoot/tube back onto the dryer. Dryer is working just the same, saw no differenceDear Jestina, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
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Serviceman came into our home and within 15-20 minutes, he had our machine working. AND IT DIDN'T TAKE ALL DAY OR COST A FORTUNE.Dear Alli, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Sears couldn't do any help because Sears no longer carry the part that was damaged in my stove. Hence, I had to pay $99 for a service call fee.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {homeservicereviews@transformco.com} and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The technician ordered parts that were not needed, he was not able to diagnose the issue, or just wanted to pass the buck on by ordering parts. One of the worst experiences.Dear Malik, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Our technician who serviced the Kenmore Elite washer and dryer was outstandingHi Joe,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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The technician was friendly and competent.Dear Carol, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!