Frederick, MD repair reviews

Technician was knowledgeable and personable.

See above title.

Fixed the problem

Unit had to be stripped to the frame to get to the problem. The tech was extremely cautious to get it right.

The service as excellent and the knowledge of the equipment was very impressive.

Still waiting for service on my oven since April 30th! Now just waiting to hear if sears will kindly replace my oven

Very courteous and professional. Checked water heater and assured customer that it was in good condition

Happy good work

Fixed the problem quickly

The tech was perfectly fine. Sears has two differnt systems and two different phone numbers. Apparently in this day of computers these two systems don't communicate. You call the first one to schedule your service. Tech comes out, diagnoses the problem and orders parts. He might even reschedule the repair visit assuming the parts come in in a week - by US mail or UPS or whatever. If your part is backordered, nobody lets you know and you get put into a second system which controls whether the tech will show up or not. It won't let the tech show up if it doesn't think the parts have arrived. Nobody tells the customer that. And, if you don't call the 'right' number to let them kow you have the part...you can schedule service all day and the tech won't show. I lost two days of work taking time off to wait for the tech. No show both days. Because I was calling the infernal automated system and struggling for 20 minutes to get a person and tell them to schedule the tech. Only after I yelled at them the third time around for a supervisor did they tell me I didn't have the parts. Yet the other system knew I had the parts - IT TOLD ME VIA PHONE AND EMAIL. Not to mention that you have to take the whole day off - you get a Comcast like time frame of sometime between 8 and 5. Never again will I buy anything from or have anything serviced by Sears. And they're trying to up-sell you on their 'whole house' service agreement. No way.