Frederick, MD repair reviews

The technician tried to find the most cost efficient way for us to get our dishwasher back to normal. It was hard being without a dishwasher for a month, but now we are back in business. It is working well.

Guys was very nice and quick to do job.

$3000 4&1/2years old fridge should not need major repair, but it did. Took 3 weeks from the time the problem was reported until completed repair. Huge labor bill. On the positive side the young tech was great! But, 90 day warranty for service? Come on Sears!

Thanks for good job fixing my dryer so glad I did not have to go out and shop for a replacement

Chris, the repair man was outstanding. Friendly, and very helpful.

They were on time and efficient. The only negative was that the cold water supply valve running to the washer now won’t stop dripping. The technician noted that the valve looked old to him, but they left it with an active leak. I have to change out a bucket twice a day to prevent flooding. In addition to that, I needed to create a new service ticket to have it repaired which costs extra for me. Not thrilled about that, but otherwise the washer works great now.

My tractor has been broken for 2 months. I have taken 12 hours of Paid Time Off in anticipation of a repairman coming out to fix my tractor, only to have them cancel 3 times during the service windows. I've had the replacement part on hand for a month and a half. I'm supposed to have a repairman out this week, but I'm not holding my breath. I've spent hours on hold with customer support only to be given a "sorry" and a new repair date. This is the worst money I've ever spent on an extended warranty. Save your money and don't buy Craftsman.

Long wait for appointment, but excellent service.

As soon as the dryer was opened, I was immediately told a replacement part does not exist for the model dryer I have yet, the call rep already knew/told me what dryer I had, what year I bought it and confirmed my (prev) address while being told the repair issue. But a repairman showed up anyway, peeked at the machine for 2 minutes and was friendly as he spent longer charging me the Sears $129.00 fee for doing the nothing Sears already knew he would be doing before his arriving. Glad I didn't fall for the warranty offer before the repair guy showed up, as I would have been obligated to keep/pay that $49.99 fee 12 months past me seeing the non-repair guy to the door. P. S. My dryer is still dead. Um, thank you Sears???

Tech was great except he knew nothing about water heaters. I’ve called Sears for another appt to fix the issue. Hopefully it gets resolved this time.