Lanesboro, MA repair reviews

Excellent, personable, helpful, friendly and expert service ! This service person was really a bright light in our experience with other service personnel - as he could not have been better ! My congratulations to him and to Sears for choosing him.

Dave, our repairman was great. Very professional, personabe, knowledgable, thorough and efficient. We hope if we need a repairman in the future that Dave shows up!!

Unfortunately, my regular replairman retired. This one didn’t look at or seem to know that my warranty included both washer and dryer coverage and was ready to walk out. When I told him he didn’t check my dryer he said he was only instructed to check out the washer. I told him this was not the case. He disagreed, then finally looked at his papers again and said, “Oh, okay.” He was not as thorough checking out my dryer as my former repairman had been but he was helpful.

My regular serviceman retired. Boo hoo! This one tried to sell me things I didn’t need. Suggested I change my hoses as they are worn. When I asked if he thought they would last the year, he said, “Yes”. Tried to sell me a “chemical cleaner” to use to clean the washing machine “because it needs chemicals to get it clean.” When I told him I wasn’t interested and asked what home remedy I could use instead, he told me to use white vinegar and no more than a tablespoon of bleach. That was very helpful.

Excellent customer service. Technician was knowledgeable, friendly and helpful.

serviceman was prompt courteous and knowledgable of his job.

The repairman was contracted from another business to do the repair to my gas dryer. My appointment was changed from the day it was scheduled to another day. It took over a week to get the part and get him back. He then told me the gas company needed to come to turn on gas. GAS HAD NOT BEEN TURNED OFF BY GAS COMPANY. HE HAD TURNED IT OFF AND TOLD ME NOT TO USE UNTIL HE INSTALLED NEW PAR. When I called the gas company in his presence gas company said that they were not responsible to come out and check his work. When I relayed that message he literally started yelling and saying he would leave and not put part in and call his boss. Rep on phone thought it was my husband yelling and told me to have him calm down...when I told him it was repairman he couldn't believe it. It took me until Saturday for gas company to come out and verify his work. TOTALLY UNACCEPTABLE BUSINESS PRACICE ON PART OF REPAIRMAN!