Dedham, MA repair reviews

The tech was very helpful and friendly I would use them again

Technician was at my house within 4 hours of serviced request.

Technician arrived on time and took care of problem!

happy to have given you a cance to repair instead of giving up on a 6 year old machine

Working with Sears has been so frustrating. The first service person who came wanted to sell us a new cooktop and gave us a very high quote for the parts, when we told him we wanted to think about it, he was so rude and disrespectful. We decided to have the serve since we were within the 90 days and it would be less than a new cooktop. The day we were expecting to have it repaired, the same service man who was rude told us on the phone he was just coming to our house to collect the money for the reapir, obviously we thought that was ridiculous since he already told us what needed to be repaired so we refused. After much discussion he told us the parts we needed and we ordered them on Sears parts. Although they were the exact same parts, they were 4x's less!  The next service person who came put the parts in and then told us these were the wrong parts.  We ordered the third part which was the correct part and this second service man told us to leave the first 2 parts in and if the 3rd part worked then we could return the first 2 parts.  We ordered this 3rd part.  Although we requested the first service man not to come to our home, Sears scheduled the first service man for the repair.  Initially Sears was going to make us reschedule but finally they set us up with a third service man.  The repair was made and the cooktop finally works but we asked for this service man to switch out the two parts that were not defective and he refused stating it was not his job.  It seems like everyone in the Sears repair department has a different story. I pray this repair last more than the 1.5 years that the original cooktop lasted and we will never buy an appliance from Sears again.

Very pleased with results.

the repair was good and the refrigerator is working . the only thing that I would complain is I was charged also for the diagnostic fee with the repair fee . I was told if I decided to do the repair then the diagnostic fee would be waived . I will call to complain to customer service .

I’m glad I had them come for washer and dryer maintenance.

I was happy with the tech's work until I found out he'd turned off my refrigerator, but forgot to turn it back on after fixing it. I had food spoilage and messes to clean up.☹️

Great service and tech was pleasant. Kept me aware of his arrival status every step of the way.