Dedham, MA repair reviews

Erion did an outstanding job repairing our washing machine. It is as good as new! Thank you. Efficient, knowledgeable and safe. Thank you!

The technician showed up and looked very cranky. He said the microwave was not covered, but in fact it was and our new technician has to come out and we have to wait another two weeks. I need technicians who actually want to do the work and that lazy ones that are seeking to escape work

Was courteous, knowledgeable and able to explain all that needed to be done.

Went well Technician was thorough and complete.

This is now the 5th Sears visit for broken washing machine . 4 different parts ordered and the machine is not fixed . Will move on now to a different appliance repair service

So far oven is working good

Second year of using this service

Repair went well, serviceman was 1/2 hour late. But otherwise, it went well

Came out promptly and fixed my machine so it is working again.....

I called to have my stove repaired after a gas leak. I was able to make an appointment quickly, however a part needed to be ordered. The technician that initially came out told me that the part would be there within 3-4 business days and scheduled an appointment for repair later the following week. Needless to say the part didn't arrive and the appointment kept being rescheduled (3x) and was finally repaired over 2 weeks after the initial appointment. The second technician that came out to complete the repair didn't call before arrival and then told me that he didn't think that's what the problem was and also didn't have access to any of the Sears systems meaning he didn't even know what the total was, had to call someone, and told me I couldn't pay by credit card and was unable to provide me a receipt for service. He told me that it would be automatically sent to me with a couple days. Needless to say it is a week later and I still don't have a receipt for service and after more calls to customer service, I should be getting this in a couple days. I need to provide this to my landlord for reimbursement for the repair. The lack of communication and helpfulness from everyone I have spoken with from customer service to the repair technicians has made this a horrible experience. I will not ever purchase a Kenmore appliance that requires Sears servicing.