Dedham, MA repair reviews

Second year of using this service

Repair went well, serviceman was 1/2 hour late. But otherwise, it went well

Came out promptly and fixed my machine so it is working again.....

I called to have my stove repaired after a gas leak. I was able to make an appointment quickly, however a part needed to be ordered. The technician that initially came out told me that the part would be there within 3-4 business days and scheduled an appointment for repair later the following week. Needless to say the part didn't arrive and the appointment kept being rescheduled (3x) and was finally repaired over 2 weeks after the initial appointment. The second technician that came out to complete the repair didn't call before arrival and then told me that he didn't think that's what the problem was and also didn't have access to any of the Sears systems meaning he didn't even know what the total was, had to call someone, and told me I couldn't pay by credit card and was unable to provide me a receipt for service. He told me that it would be automatically sent to me with a couple days. Needless to say it is a week later and I still don't have a receipt for service and after more calls to customer service, I should be getting this in a couple days. I need to provide this to my landlord for reimbursement for the repair. The lack of communication and helpfulness from everyone I have spoken with from customer service to the repair technicians has made this a horrible experience. I will not ever purchase a Kenmore appliance that requires Sears servicing.

My dryer went kaput the day before Xmas I was doing laundry non stop and still had more to go. Gentleman came out the day after Xmas and viola the dryer is now working again. Thanks so much, now will continue to do laundry..joy joy.... lol

The Technician was very professional and was very helpful to us in getting things back to normal in our house in a timely manner.

The tech was very helpful and friendly I would use them again

Technician was at my house within 4 hours of serviced request.

Technician arrived on time and took care of problem!

happy to have given you a cance to repair instead of giving up on a 6 year old machine