Dedham, MA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 171 Reviews
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Overall logistics good. Pricey. Very poor communication - could not get a live person locally or at headquarters in Illinois - (FAQs could not answer my query). Dishwasher left an inch proud of the worktop - didn't notice until technician had left.We are sorry to hear we did not meet your expectations. If you are needing further assistance obtaining instructions, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a Parts Direct chat representative.
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The technician and the repair were satisfactory but the labor cost was exorbitant. He did not show me an estimate before ordering the parts and doing the repair. The repair was completed and the invoice was already prepared before I knew what the cost was. I had no other option but to sign off and submit my credit card. He said I could dispute the charges by calling Sears. When I called Sears about the charges the next day, I was told by Jana that there was nothing Sears could do about the labor charge as that was set by the service provider and not Sears. I was left with no option to discuss further or call another number. To explain further, before the technician arrived, I had pulled the refrigerator out and removed the back panel. He arrived at 2:30 PM and didn't have to do anything to gain access to diagnose the problem. It took him about 10 minutes to find the that the start relay was bad. He ordered the parts to be delivered and went out to his truck to wait. After about 1-1/2 hour, the parts arrived and he installed them in 5 minutes. I told him I would re attach the back panel and push the refrigerator back into place. He created the invoice about 4:30 PM. A total of 2 hours with only about 20 minutes of actual work and the labor charge was $470.00.Thank you,David, for taking the time to leave us your rating. We are sorry to hear that you did not have a positive experience with Sears PartsDirect. If you would like us to look into your situation further for you, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a PartsDirect chat representative.
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The technician was great!We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing SearsPartsDirect for your part needs!
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Can't live without my washer!!!!fast and efficient!!!We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know, we appreciate any and all feedback.
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Excellent service ! Customer friendly staffDear Michelle. We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Booked the day in advance and everything went as planned.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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the tech kept me updated, was polite and keep the area tidy.Dear Tracey, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Turns out our washer was having a different problem, which the technician helped diagnose -- all good and reaasonable price!We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Great serviceDear Reelinmike, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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very professional and friendly. repair done quicklyDear James, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!