Burlington, MA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 221 Reviews
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Our machine was 15 years old and the estimate was $550 to repair. our service agent said to consider buying a new one.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Great service!Marcus, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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I like the serviceThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Ruben was great. He diagnosed and replaced the compressor expertly I think. However, as we left for a two week+ vacation the next morning, we were dubious re the amt of cooling (so we left the unit running but did not refill it w food) . We arrived home yesterday and alas both the fridge (c70 degrees) and freezer (c60 degrees) temps are very high ... clearly the repair of 7/15 failed. We are calling today asking for Ruben to return to re-repair our Kenmore unit . We’re typing this to place our notice of the repairs failure-m on the recordWe are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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I had to contact Sears 15 times to follow up on parts order. Was told order was being escalated twice after asking to speak to supervisor and still nothing happened. Took 6 weeks and had to order a part on my own in order to finally get it repaired!!Dear Julie, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected in regards to the Customer Service. We appreciate any and all feedback from our Members and will share your experience with our service team. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
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BEST EVER !!!!Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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came when calledDear Susan, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The repairman was incredibly helpful, obtaining the necessary part delivered from another service location and coming back late the same day to install it and restore my dead refrigerator - a level of service above and beyond -absolutely superb!!HI HELENA ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Happy to have the repair doneHi JEANNETTE, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The technician did the usual service (oil change, check spark plugs) but also fixed the issue with the shoot not turning fully to the left and adjusted skids to correct height. Also gave tips on post winter storage for fuel. I declined the upsell suggestion on replacing the pull rope...he’s just doing his job there :-)Hi Simon, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!