Burlington, MA repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 226 Reviews
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I had a compressor replaced in LG Refrigerator. The technician left and I was told to wait 24 hours for it to quick in. It never did. When I called I just got a run around. $677 paid with no results. Not Happy!!Dear Susan, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Fixed everything in pretty quick order. Easy to talk to, professional and very helpful.We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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The technician fixed the boken heater in the dryer. However, he broke the drum/turning mechanism. He only tested the dryer without clothes so did not realize that with clothes in the dryer, it would no longer turn.Dear Daniel,thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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3 techs over a moth period. First didn't show up. Second subjusted the wrong part to be replaced according to the third tech on site. The 3rd tech was not able to repair the frig. I still not have received my money back for paying the full repair up front and the call was a month ago.Dear Mike, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at Homeservicereviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Can’t say nothing they are excellentThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Our machine was 15 years old and the estimate was $550 to repair. our service agent said to consider buying a new one.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Great service!Marcus, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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I like the serviceThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Ruben was great. He diagnosed and replaced the compressor expertly I think. However, as we left for a two week+ vacation the next morning, we were dubious re the amt of cooling (so we left the unit running but did not refill it w food) . We arrived home yesterday and alas both the fridge (c70 degrees) and freezer (c60 degrees) temps are very high ... clearly the repair of 7/15 failed. We are calling today asking for Ruben to return to re-repair our Kenmore unit . We’re typing this to place our notice of the repairs failure-m on the recordWe are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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I had to contact Sears 15 times to follow up on parts order. Was told order was being escalated twice after asking to speak to supervisor and still nothing happened. Took 6 weeks and had to order a part on my own in order to finally get it repaired!!Dear Julie, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected in regards to the Customer Service. We appreciate any and all feedback from our Members and will share your experience with our service team. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.