Lafayette, LA repair reviews

The technican was great

I explained dryer takes much to long to dry but this was maintenance check nothing done to resolve problem I guess I need to call in repair service

NO SHOW TO REPAIR TELEVISION

Will return for another problem

The service is always the best.

Tech that came out had to try this repair first. Know this would not repair the root cause. I checked after 48 hours and problem was still there. Will have to call Sears out again for the same repair for the fifth time.

Excellent service, very courteous and polite

The service technician did not stay to see if the part he changed was going to work and my ice maker is still not working I tried to call him, but he didn't answer his phone I very disappointed with the service technician because I feel like he should have called me back I answered Sears Home service with this same message the day the service technician left and I expected a call, but nobody has called me back at all, very disappointed and my ice maker is still not working

It took Sears more than 3 weeks and 4 phone calls just to set up an appointment. Finally, there were no technicians in our area so we were approved for a replacement. We received a letter stating we had to go to Sears to pick out the TV, but there is not a Sears within 100 miles of our home. The amount allotted was drastically lower than what the TV we had was originally worth. Again I attempted to call on three separate occasions to discuss how we are supposed to proceed, but have waited on hold for more than 45 minutes each time and never got through to anyone. I'm still waiting to call a forth time...

found the problem immediately and will be corrected