Fort Wayne, IN repair reviews

Tecs were friendly and knowledgeable

They fixed a problem that make me feel safe again.

Tech arrived with a chip on his shoulder. Seemed overwhelmed, frustrated and had little interest in troubleshooting or doing a repair. Tried saying it was fixed and was disappointed when the problem presented itself again while I was standing there. At one point he even asked my husband to help him. This after we had the d Ryder pulled away from the wall and cleaned the area before the tech arrived. He finally righted some bolts and ask it was all he could do. Said he had 4 more stops to make (this was at 5pm). He then proceeded to sit in our driveway for 29 mins then at the end of our street for another 40 mins. I think I paid for that in my $205 charge.

There scheduling department needs to be improved. Tech was great but one before him canceled 20 minutes before his appointment and i took the day off to wait for him. I could've been told sooner. Wish they didnt have such vage appointment times. Waiting 4-6 hours is rediculouse. There were more hoops to jump through just to get rescheduled that we wont even go into.

I appreciated how fast repair was scheduled. I was pleased how well the repairman knew his job.

Dishwasher went down. 10 days to diagnose. Another 30 to do the repair. Unbelievable this is acceptable. I tried calling customer service and was transferred 8 times. AWFUL!!!!!!!!!!!!

Second time this has happened...the tech guy never showed between 8-12 for scheduled appt. for the dryer, which I have the part...Never emailed, texted or phone to tell me any info of when he would be here. I had to call the Customer Service people to find out any info. UNSATISFACTORY PERFORMANCE. Let’s see if he shows up for the 1-5 appt for the washer.

been trying the last 2 years for them to give me the right light bulbs that go in the fridge need special bulb