Peoria, IL repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 138 Reviews
-
I called and they set up an appointment within 2 business days of the call. The technician was charismatic and extremely knowledgeable about the dryer repair. He discussed what was going on and what the failure was related to. He stated that this was a common pulley issue with this type of dryer.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
-
My appointment was canceled twice by Sears and the second cancellation was with no phone call with explanation why. Don’t get me started about calling Sears trying to find out why. They don’t have a very good tracking system for their appointments. When we finally had a technician here their diagnostic fee was taking off a panel on refrigerator and pushing a button. In the end he couldn’t find a reason why the refrigerator stopped working. His explanation was “they sometimes do that”. Also, the technician “signed for me” (wrote an X on his phone) without my permission a form that stated “possible property damage”. I didn’t know any of this till I checked email for my receipt.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
-
He laid on the floor and it didn't leak./ So he tried to sell a group of service plans. Packed up his bag and went home. It leaked 2 days later. \Dear TED, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at homeservicereviews@transformco.com with your name, address, and phone number associated with your account. Thank you. Thanks Sincerely, Samuel G Sears Member Services
-
Did a great jobHello Mary, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
-
Technician was 5 star! But our 7 year old Kenmore refridge model 25370314213 was “non repairable”! Even out of warranty we should have received some compensation, very unhappy with Sears, they don’t stand behind their products!Hi Charles, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected in regards to the appliances . We appreciate any and all feedback from our Members and will share your experience with our service team.
-
Repairman very professional did an excellent job. Easy make appointmentHI DAWN ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
-
Happy with outcome.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
-
Chambers services replaced our door to the freezer on a side by side. The original had given us issues since we purchased the appliance not consistently making ice. Chambers Services was prompt, courteous and replaced the door and now two weeks later still working as it should.Hi Doug, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
-
Very efficientThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
-
the dryer door i requested to be fixed was not. It still falls off the hinges in three spots at a time instead of two and the guy had an entire new dryer door to replace the old one and never used it. He smashed my dryer vent completely when pushing the dryer back to the wall. Also he never fixed the soap dispenser holder thing that gets stuck when trying to pull it out. But the washer does work now finally. Which is the o ly plus I can give on this one.Hi Jennifer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.