Peoria, IL repair reviews

Would call again

Customer service personnel lacked honesty and clarity during appliance insurance sale. Felt misinformed.

I didnt have work done on the 23rd. I was scheduled for the 25th and recieved a confirmation call on the 24th giving me my window for delivery. I called 30 mins after my delivery window time only to find out no one was coming that day any longer and it had been pushed to the next week. I have been without a washer since July 2. They replaced multiple parts a couple times then finally agreed to a replacement which wouldn't be delivered for another month. Trying to reach anyone when you call is terrible and you just get transfered multiple times only to be in hold for hours to be hung up on at 6 when they close. I am still waiting on my washer to be delivered and no longer have confidence it will be delivered later this week even, I could go on with more reasons for the low rating but wont.

The technician who came to repair my refrigerator was very knowledgeable and courteous. I would hire him again, if I did not have to go thru the people who schedule the appointments! My fridge was under waranty but I was made to wait ten days before my repair date....not fun when it's summer!! I was originally scheduled for service in five days but my appointment was canceled after he didn't show up....so I called and was told I had to wait another five days......I spent over $100 on dry ice and regular ice!!! I had no choice but to wait for Sears to get a repairman here, since my fridge was under waranty. Makes me want to never use Sears home repair again....and never purchase a Sears appliance again!

The order has been marked Complete, yet they never showed up.

This guy really listen! Believe in what I am talking about! Thank you Mike!

Took care of our problem courteously and efficiently! Sears always comes through!

I called and they set up an appointment within 2 business days of the call. The technician was charismatic and extremely knowledgeable about the dryer repair. He discussed what was going on and what the failure was related to. He stated that this was a common pulley issue with this type of dryer.

My appointment was canceled twice by Sears and the second cancellation was with no phone call with explanation why. Don’t get me started about calling Sears trying to find out why. They don’t have a very good tracking system for their appointments. When we finally had a technician here their diagnostic fee was taking off a panel on refrigerator and pushing a button. In the end he couldn’t find a reason why the refrigerator stopped working. His explanation was “they sometimes do that”. Also, the technician “signed for me” (wrote an X on his phone) without my permission a form that stated “possible property damage”. I didn’t know any of this till I checked email for my receipt.

He laid on the floor and it didn't leak./ So he tried to sell a group of service plans. Packed up his bag and went home. It leaked 2 days later. \