North Riverside, IL repair reviews

No problem with the first service call, except I found out later that he misdiagnosed the problem. A part had to be ordered and another appointment had to be made. The repair tech didn't show up for the second appointment, so I had to make a third appointment. When that person came he said that the wrong part was sent, so another part had to be ordered and another appointment had to be made. When that next repair tech came, he determined that, actually, the original part that was ordered was the correct one and the problem was that the issue was misdiagnosed and the repair would be so expensive that I should just get a new washer. So--this went on for a MONTH. I was pre-emptively charged nearly $400 for the repair, and nothing was fixed. My washer is still broken and I'm out the money.

Great job and overall satisfaction on the repair

The freezer was fixed and is now running

The technician was rude and curt. The part needed was overly expensive and the technician couldn’t provide any other solutions.

It took three weeks to get an appointment and the appointments are from 1 to 5 then it went from 3 to 530 finally got here 430 and then he couldn’t do anything because he didn’t have the part on him and if he didn’t have the part of him you guys want to charge me almost $600 really seriously I looked up that part a part only cost 150 shame on you that’s why I canceled. Then when I went to cancel that guy that I was canceling with doesn’t know how to take no for an answer I told him about 10 times to cancel it and he kept on and on as to why I should keep it I finally had a snap of him so that he can understand what cancel means!! when a customer tells you to cancel don’t keep asking the same questions over and over

I called to make an appointment to have my washer fixed. The first appointment, my technician called to say he would be there soon, and then never showed up. Had to call to see what happened and reschedule. When the guy showed up, he ran a rinse cycle, told me there was nothing he could do, and left. My issue was not resolved and I paid $99.

The tech went up and beyond to fix the washer

Horrible customer service. The technician never called/never showed. I reached out to your customer service by chat who kept telling me the technician would come. And then when they didn’t show the customer service rep told me there’s nothing I could do and that I’d have to call to reschedule. Absolutely unacceptable!!!

Another repairman from another company did the repair the next day. I feel like I wasted 75 dollars calling you.

Technician David was courteous, timely with updates and knew what he was doing. Great job.