Marion, IL repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 136 Reviews
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This is the biggest fiasco mess I've ever been involved with. Rescheduled 6 times. Tech truck breaks down more than once. So many issues. Will never buy a Kenmore/Sears product EVER again.Dear Emily, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at ncrcon@searshc.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you. Regards, Samuel G Sears Members Services.
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The technician seemed a little unsure about his diagnostics. He kept reading from the online service manual. He was very friendly and tried to be helpful with some suggestions. But he just was not as confident as I would expect.We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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The ice maker on my freezer made ice for less than 24 hrs. Now it stopped again. Very frustratedHello Kevin, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team. As per our records we see that the status is complete for Service Order # 8096-40033953 Technician Comments is WRONG DOOR ORDERED. PART TO BIG TO SEND BACK. REPAIRED PER SERVICE FLASH SF46-573R2. OPS OK. For further assistance we request you contact PABA Protection Agreement Benefits Administration at 800-927-7836 to claim the replacement and the Hours of Operation: Mon-Fri 8am-6pm CST / Sun & Sat Closed.
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Agent was on time. Very personable. Quickly evaluated the problem and fixed it.HI ALLEN ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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A repair person came to fix our leaking fridge. Our refrigerator now does not cool to lower than 58 degrees. Many food items had to be thrown away. Now, we have to wait over two weeks for the next service date. This is very frustrating.Hello Rnaf, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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I am please with my Sears Repair Service!!Hi Chad, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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You sent an email to me saying the work was completed at the home I lived at three years ago. No one came or called to my new address that was given to the CSR. I am way past disappointed. I will not be renewing my warranty. I will report this to the BBB.Hi Trisha, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
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Glad to know you work on Samsung. Repairman was very good.. I'm waiting on plumber to hopefully resolve my water pressure issue so that the remaining ice maker in freezer will begin working.Hi Pat, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Timely repair, clean, friendly and efficient
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Knowledgeable Tech