Chicago, IL repair reviews

I call to have my weed trimmer service, on April 22, 2019 which my service agreement was about to expire on April 26, 2019. I purchase a new agreement on April 25, 2019. Each time I call to get service was the run around, switch for department to department, you have to wait 7 Day some will call you, as of June 17, 2019 no one called Last Rep I spoke to hung up on me. As of today the issue has not been resolve

Tech was blaming me for the product going bad!

Julio was my service tech. Quick repair,professional, sought extra benefits for my order.

Technician was 21/2 hrs later than original scheduled appointment. did not call to inform that he would be late. Had to call Sears approx. 4 or 5 times. to see when he would arrive. He did not do a thorough check on air conditioner. He only hosed down the outside of unit. Did not change filters or anything else.

Neat, professional, & customer service above what was expected! My mom waited for me & we are the last stop added to Max's day, after a morning schedule. That is why the lower score there.

The technician was pleasant and overall wonderful.

When the repair came and realized the issue, he went thru the options throughly and showed me the parts available and those unavailable and assisted me in making thecorrect choice. KUDOS

Technician was very nice and informative. Had him on several times

The technician explained what he was doing and gave me some tips on how to avoid the issue in the future.