Chicago, IL repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 160 Reviews
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i am happyHi JAMES ,We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
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Kenneth did such a great job!Hi Patrick, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Vent cleaning should be included in serviceThank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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My refrigerator has been down since may they put a new compressor it’s still not working! The technician didn’t showed up to 4 times! Very disappointed.HI JUAN ,thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We request you to please contact PABA team at 800-927-7836 to claim for replacement as the item is covered under MPA.
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I have not used the appliance yetThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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We called to repair non-cooling refrigerator. Tech has to come back out as it still is not calibrated correctly.TOWANYA J, we apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The problem still exist.Hi COTELIA, We would like to provide you with some assistance regarding the Washers issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
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Technician was over 1 hour late and I never even received a courtesy call to communicate delay. When he arrived, he was in a rush as I was his last appointment. Looked at ice maker, determined nothing was wrong or if there was still a problem, replace entire refrigerator door for $999!! After he left, I turned on ice maker and the problem was still there! Waste of $99 diagnostic fee!We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The tech guy did a great job resolving the issue with my washer.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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The job was not completed. I only received 2 out of 3 parts.. One part has been on "back order" for more than a month. I've been using an igloo cooler to store my food to feed my family of 6. It is a big deal and a big hassle. I paid over $5,000 for the fridge and $1,800 extra for the 5 year extended warrantee.. Wish I never got it ! 0 / 5 starSAMANTHA R, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team. Further we see that the Refrigerator has been replaced on 06/08/2020.