Chicago, IL repair reviews

All Reviews are from verified customers of Sears Home Services.
4.1 out of 5 stars

1–10 of 50 Reviews
  1. good service

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    very informative and courteous
    CHICAGO, IL
    February 24, 2023
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    Dear LINDA B,Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
    MSO Offline on February 24, 2023
  2. Great service

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    Perfect timing and fixed less than an hour
    CHICAGO, IL
    February 12, 2023
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    Dear Elaine, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
    MSO Offline on February 13, 2023
  3. Awesome service

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    I was pleased with the service
    CHICAGO, IL
    December 31, 2022
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    We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears.
    Sears Home Service on December 31, 2022
  4. Great service

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    Very happy with the technician
    CHICAGO, IL
    October 30, 2022
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    Dear Donna, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
    Sears Home Service on November 02, 2022
  5. Excellent service. Price for labor was a little steep

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    Everything was great. Price was a lot higher than I expected for labor.
    CHICAGO, IL
    June 07, 2022
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    We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know, we appreciate any and all feedback. Thank you for choosing Sears PartsDirect!
    Sears Home Services on June 23, 2022
  6. Service fine, but product is defective

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    We've had serviceable problems with the ignitor twice now, a problem that presents only after smelling gas. Per customer service, the unit cannot be replaced but the repair person could also express no confidence that it is safely repaired.
    CHICAGO, IL
    May 01, 2022
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    We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{insert email}} and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
    Sears Home Services on May 02, 2022
  7. As always, great service from Sears appliance repair.

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    After the repair the refrigerator works as good as new. Well worth the cost to fix it.
    CHICAGO, IL
    March 31, 2022
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    We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
    Sears Home Services on March 31, 2022
  8. Very helpful

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    He checked things and showed us a few things, too!
    CHICAGO, IL
    March 21, 2022
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    Dear Chris, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
    Sears Home Services on March 21, 2022
  9. Sears tech Assaf did a great job

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    Two weeks ago during a very cold winter week a Sears tech was able to fix my older Amana furnace. The tech was prompt and professional and got the job done.
    CHICAGO, IL
    February 21, 2022
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    We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
    Sears Home Services on February 21, 2022
  10. rip off labor fee

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    charged $336 for labor (less $79 diagnostic fee) total $257 labor for 1/2 hour job to replace ignitor on oven ($72 Part). there was no disclosure of of this outrageous fee until after diagnosis and would still have to pay $79 fee if refused service. I DO NOT RECOMEND TO ANYONE TO USE THIS COMPANY!
    CHICAGO, IL
    February 08, 2022
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    We are sorry to hear we did not meet your expectations. Our products ship directly from the manufacturer and at times do not contain instructions. If you are needing further assistance obtaining instructions, please visit www.SearsPartsDirect.com and click the chat option on the bottom right corner to speak with a Parts Direct chat representative.
    CSOFFLINE on February 08, 2022