Chicago, IL repair reviews

I would definitely recommend them to anyone.

this was my second call for service on my Samsung microwave oven. My first service call was several months ago. There were several issues, the vent would just start blasting for no reason at no particular time, messages would scroll across the screen randomly, I could not set the clock! The first repairman told me that I needed to have a new door all of the workings are in the door and he would write his report and get back to me I never heard back from that service call. Does technician that came out this time was able to set the clock and I have not had any issues since he walked out the door! Thank you!!

The repair technician told us to call back in 24 hours if refrigerator is not cooling which I did two (2) days in a roll. The company that you hired do not answer my phone calls or text messages. I had to call Sears again so they can contact the company to send the repair technician back to our house. It's already a month that I am waiting for a complete repair and I don't like the service that Sears used to have.

Glad I call

So far everything is running great.

My refrigerator would not get cold and freezer wouldn't freeze food completely the technician fixed the issue a week ago.

I used Roberto from sears on the 15th of june and was very satisfied by his service.

Why is this required?

Sears costumer service is horrendous. My front load washer has been out of service for three plus month. There is no part for it, yet they 2ill not replace as they advertise. They will not connect me to so supervisor or corporate. I was given a case id# 12-14-20 and have not here from anyone via email or home phone.

This us their 3 rd attempt to fix existing problem that is under a warranty by manufacturer and sears service agreement. To this day the fridge still does not work. To this day NO ONE has ever actually sat down and inspected the fridge to really assess what is actually wrong with it. Everyone just keeps guessing and since that's all they continue to do, we are now going on 5 weeks plus an additional 2 more weeks before next repair guy comes out and probably an ADDITIONAL 2 weeks before they return to attempt another repair with whatever parts they deem necessary. So no I am not happy with SEARS period.