Coeur d'Alene, ID repair reviews

Pete and his assistant very a pleasure to have fix my refrigerator. Pete was very knowledgeable of the refrigerator and got right into what the issue mine was having. He explained what he was doing and answered any questions I had. I learned several things that day from him. If he had been involved with my first refrigerator, I may not have had to replace it. Thank you, Pete.

Didn’t have this service as part is back ordered. Have canceled.

They came to my home within a few days of my service call and had everything needed to fix and repair my 2 year old refridgerator. No waiting for a parts order.

Great repair by a technician that really knew his stuff! Started working when he came in the door and went through until he finished the job!

We were scheduled for refrigerator repair service on a Monday afternoon. The tech called and told me he wouldn’t be able to make it that afternoon and rescheduled us another week away. I complained to Jen at scheduling the next day. She was pleasant but said that this was how they did things. She was able to find a sooner appointment, though. I asked to speak to her supervisor to complain about their policy of rescheduling. She connected me to Michelle, who said that she was the repair supervisor. She was unapologetic about their policy (which, because of no fault of my own, we were moved back to the back of the line). She initially told me that she had no supervisor, then told me that Jessie was her supervisor. She refused to connect me to Jessie, and said that she herself was the last word on scheduling repair. This is a ridiculous policy where the next to be served is suddenly placed at the back of the line behind people who asked for service after us. I understand that technicians can’t always arrive when planned, but this policy of placing us at the back of the line is unprecedented. A horrible way to do business. Rest assured, I will never use your services again, and I will make sure to tell everyone who will listen to avoid your service at all costs.

The tech was nice but did not fix the refrigerator

Second survey you have sent. Please see previous comments.

We have been without a working fridge ( 2 years old, Kenmore Elite) for over 2 months. They replaced the fan. That didn’t work. I had to wait weeks before the next appointment. On the date of 2nd appointment the repairman cancelled. I only received an email about this and how I had to call and reschedule!! Again, soonest appointment was a month later. At the 3rd appointment the repair man declared that we needed a new compressor. I was told it would be a 90% chance of success. Wrong! Fridge and freezer do not work. The next and 4th appointment is 3 weeks out!!

Timely and professional.

I have been having trouble with our refrigerator since February. A tech has been to our house about 8 times with 2 repairs and a cleaning and lots of diagnosis. The tech is super nice but at some point the repair needs to actually fix the problem. Parts and labor are well over $1500 at this point so I need a replacement. Now the fridge is completely not working at all and have to wait a week for tech to come out again and diagnose and maybe fix or finally call the time of death. Help. I need a fridge that works. We have been without for over 3 months now. I bought the expensive warranty for a reason