Coeur d'Alene, ID repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 96 Reviews
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3 service calls were canceled and my washer was never repaired. After 2 months of not having a washer now you want to give me a new washer?!! Get your act together and quit causing your customers such grief and heartache!!!Dear Diana, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Very satisfiedThank you Robert for your 5-star rating! We thank you for your business and look forward to serving you again in the future. Thank you, Bob K Sears Member Services
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Very knowledgeable and repair went well.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Pete and his assistant very a pleasure to have fix my refrigerator. Pete was very knowledgeable of the refrigerator and got right into what the issue mine was having. He explained what he was doing and answered any questions I had. I learned several things that day from him. If he had been involved with my first refrigerator, I may not have had to replace it. Thank you, Pete.Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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Didn’t have this service as part is back ordered. Have canceled.HI KATHY ,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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They came to my home within a few days of my service call and had everything needed to fix and repair my 2 year old refridgerator. No waiting for a parts order.Hi Marcia, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Great repair by a technician that really knew his stuff! Started working when he came in the door and went through until he finished the job!Hello John, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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We were scheduled for refrigerator repair service on a Monday afternoon. The tech called and told me he wouldn’t be able to make it that afternoon and rescheduled us another week away. I complained to Jen at scheduling the next day. She was pleasant but said that this was how they did things. She was able to find a sooner appointment, though. I asked to speak to her supervisor to complain about their policy of rescheduling. She connected me to Michelle, who said that she was the repair supervisor. She was unapologetic about their policy (which, because of no fault of my own, we were moved back to the back of the line). She initially told me that she had no supervisor, then told me that Jessie was her supervisor. She refused to connect me to Jessie, and said that she herself was the last word on scheduling repair. This is a ridiculous policy where the next to be served is suddenly placed at the back of the line behind people who asked for service after us. I understand that technicians can’t always arrive when planned, but this policy of placing us at the back of the line is unprecedented. A horrible way to do business. Rest assured, I will never use your services again, and I will make sure to tell everyone who will listen to avoid your service at all costs.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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The tech was nice but did not fix the refrigeratorHi Missy, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Second survey you have sent. Please see previous comments.Hello Mark, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.