Coeur d'Alene, ID repair reviews

Pete was very knowledgeable and explain the outcome of the service call.

First service in over 4 years.

Service was the first in four years.

The representative that Sears sent out was the most knowledgeable I’ve ever had the experience to meet… He taught me things about my washer that I did not know!

The repairman was the best that’s ever been sent out to my location… I did tell him the sensor wasn’t working right in the dryer… He said it was because I put heavy and light things together and it senses the light and shuts down… So I put only one heavy item in and it’s still remained damp after the dryer shut down… That is a sensor problem!

Despite the fact that the service technician was really good when he finally got here, the company supporting him is really, really bad. Despite them bugging us with e-mails that were aimed at detailed getting data on the failure initially, none of that detailed information was actually passed on to the technician. Then we just got a lot of irritating e-mails reminding us of the appointment, which was nearly a month after we reported the problem. The long service lead time and the lack of support of their "over-scheduled" technician, (he had eight calls scheduled over a wide area that day), and their annoying e-mail system all add up to a really poor customer service experience. And, just for icing on the cake, there is a pop-up "writing guideline" box covering most of this response area so I can't see much of what I'm typing. I wonder if that happens for people that aren't rating the service as poor? I'm also wondering why so many of the actual rating boxes focus on the actual repair when the problems are with the support system for the people that actually have to do the work. I can only conclude that the company knows that they are doing a lousy job of customer service and that the skills of their over-loaded tech's are the only thing keeping them in business.

I used them a month ago - the process was smooth, the technician was very helpful.

Tech acted like it was an inconvenience to repair our refrigerator. Seemed like he only wanted to diagnose and leave. Once finished he left the old compressor here for me to dispose of. Repair itself was ok.

Professional and courteous

So far, so good. Had to have ice maker replaced in Samsung fridge. Took awhile to get part (a couple weeks) but Technician was helpful and explained process and scheduled install at initial diagnostic appt. All went well, part arrived prior to apply, same technician arrived to install. Quick and simple 2nd appointment. So far, still have ice!