Boise, ID repair reviews

Made me feel at ease on my repair

The technician couldn’t be nicer and does his best to repair washer but it is done in. I am not able to use washer because just to plug it in causes electrical switch to snap off. The washer doesn’t even have to be turned on to cause this. The technician has the expertise; the washer is just worn out.

Technician was very courteous and does his very best. Always pleasant.

Arrived on time, provided helpful info, fixed the problem, did a little trouble shooting, knew the refrigerator well.

Technician arrived just past the "no later than" time that was given. Scheduler told us that they followed CDC guidelines but the tech did not wearing a mask. Finally put one on after we told him to. He did not perform any diagnostic tests and did not appear to have any in depth technical knowledge yet still charged the full amount. Wanted to charge an additional $875 to replace a failed compressor that was under warranty. Told him no thanks, we were done with Sears after this experience. It took him over 10 minutes just to figure out how to bill us with his phone. Sears needs to hire contractors that employ knowledgable people.

Thank you for wearing a mask

Todd from Tocheri Appliance was very friendly and he understood what was needed.

My dishwasher is randomly leaking water. Service tech’s could not figure out what is causing it after two visits. First visit they blamed Jet Dry second visit that blamed how we load our dishwasher. We have been loading our dishwasher the same way for about ten years with no problem until this Feb. No more Sears products for me.

They repaired my washer earlier this week and it's working perfectly.

Great service, the tech came out the day after we made the call, he was able to find and fix the problem right away (the fan was iced over), and even filled out another ticket for us as the led light is starting to go out.