Waterloo, IA repair reviews

All Reviews are from verified customers of Sears Home Services.
3.8 out of 5 stars

Sort by:
1–10 of 73 Reviews
  1. Wasn't happy at all

    Overall rating

    see details
    Felt the Technician didn't know what he was doing!
    INDEPENDENCE, IA
    October 22, 2018
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    Thank you for taking the time to bring this to our attention. We would love to take a look and see how we can help out with this. If you would please check your email for further information we will be able to see how we can help out with this. We appreciate your business and look forward to assisting you with this matter
    SHS Social on October 29, 2018
  2. Wasn't happy at all

    Overall rating

    see details
    Felt the Technician didn't know what he was doing!
    INDEPENDENCE, IA
    October 22, 2018
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    Thank you for taking the time to bring this to our attention. We would love to take a look and see how we can help out with this. If you would please check your email for further information we will be able to see how we can help out with this. We appreciate your business and look forward to assisting you with this matter
    SHS Social on October 29, 2018
  3. Wasn't happy at all

    Overall rating

    see details
    Felt the Technician didn't know what he was doing!
    INDEPENDENCE, IA
    October 22, 2018
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    Thank you for taking the time to bring this to our attention. We would love to take a look and see how we can help out with this. If you would please check your email for further information we will be able to see how we can help out with this. We appreciate your business and look forward to assisting you with this matter
    SHS Social on October 29, 2018
  4. Was not happy at all

    Overall rating

    see details
    Felt the Technician didn't know what he was doing!
    INDEPENDENCE, IA
    October 22, 2018
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    Thank you for taking the time to bring this to our attention. We would love to take a look and see how we can help out with this. If you would please check your email for further information we will be able to see how we can help out with this. We appreciate your business and look forward to assisting you with this matter
    SHS Social on October 29, 2018
  5. Wasn't Happy at all

    Overall rating

    see details
    Felt like the Technician didn't know what he was doing!
    INDEPENDENCE, IA
    October 22, 2018
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    Thank you for taking the time to bring this to our attention. We would love to take a look and see how we can help out with this. If you would please check your email for further information we will be able to see how we can help out with this. We appreciate your business and look forward to assisting you with this matter
    SHS Social on October 29, 2018
  6. Great service

    Overall rating

    see details
    It was a protection plan call and was able to come when it was convenient for me and here when they said they would be.
    ELKADER, IA
    September 17, 2018
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  7. Overall rating

    see details
    August 03, 2018
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  8. Good as it Gets

    Overall rating

    see details
    They replaced my Central Air as the Compressor was not available. Got it done quickly
    EVANSDALE, IA
    May 30, 2018
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  9. Did not fix the problem!

    Overall rating

    see details
    I had to wait 10 days before someone would come! Service Tech did not know the problem! Said he didn't know what was wrong with it, so he cleaned it and said try that! I knew 3 hrs later it was not fixed, so I called back and was told I had to wait 24 hours! I called After 24 hours and now I have to wait 13 days before a tech can come! I have several sears appl. but this is the last! I will shop more locally after this! Very bad customer service!!!
    MAYNARD, IA
    May 29, 2018
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    Hi! Sorry you have not received a 5 star experience. I have sent you an email separately requesting additional information to see if I can be of assistance. Thanks
    SHS Social Care on May 29, 2018
  10. Overall rating

    see details
    May 24, 2018
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    We are happy to hear you were pleased with the technician who came to your home; our Technicians are the best in the industry! We will make sure to pass this information on to his manager. Thank you for choosing Sears for your appliance repair need, we appreciate your business and feel free to let your friends and family know about your experience with us. ^OC
    SHS Social on May 25, 2018